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- Tasks: Deliver exceptional customer service for iconic brands through calls, emails, and web chats.
- Company: Join a fast-growing team at Total Platform in Armthorpe, Doncaster.
- Benefits: Earn £12.39 per hour plus bonuses, with flexible shifts and paid training.
- Why this job: Be the voice of renowned brands and make a real difference in customer experiences.
- Qualifications: Quick-thinking, team player with a passion for helping others.
- Other info: Enjoy a supportive environment with opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
Join the team at Armthorpe, Doncaster (DN3 3FQ).
Rate of pay: £12.39 per hour (plus £1 per hour weekend premium). Rewards: Quarterly bonus and enhanced pay rates are achievable.
Start date: 23rd March (Includes 3 weeks of paid training, Monday to Friday).
Shifts: PT 4 days on 4 days off 8am-6pm, 33.25 hours p/w (with flex up hours).
The Role:
Take it on with a team that’s evolving. Since launching in 2022, Total Platform has become our fastest-growing department. We manage the end-to-end customer experience for seven iconic brands, including Victoria’s Secret, FatFace, Reiss, and Gap. We are looking for quick-thinking team players to join us in delivering reliable, high-quality service to a global community.
As a Customer Service Advisor, you are the knowledgeable voice of our brands. We believe in the power of real conversations, which is why you won’t find pushy sales or restrictive scripts here. Instead, you will use your expertise to solve problems and ensure every individual feels valued.
You will join a supportive group of 13 to 15 colleagues. Together, the department handles around 11,500 queries a week across calls, emails, and web chats. At NEXT, we don’t stand still. We work at pace to serve over 8 million customers globally, pushing boundaries to improve the experience every day.
We provide three weeks of full-time training to ensure you become a specialist within the Total Platform operations. We build on success and learn from every challenge, giving you the tools to grow your career within a business that wants you to succeed.
Customer Service Advisor - Total Platform in Doncaster employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Total Platform in Doncaster
✨Tip Number 1
Get to know the company! Research Total Platform and its brands like Victoria’s Secret and Gap. Understanding their values and customer service approach will help you stand out in interviews.
✨Tip Number 2
Practice your communication skills. Since this role is all about real conversations, try role-playing with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Total Platform.
We think you need these skills to ace Customer Service Advisor - Total Platform in Doncaster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about real conversations here!
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience or skills that show you can handle customer queries effectively. We love seeing how you can fit into our evolving team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just like our service!
How to prepare for a job interview at Next
✨Know the Brands
Familiarise yourself with the iconic brands you'll be representing, like Victoria’s Secret and Gap. Understanding their values and customer service expectations will help you demonstrate your fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your quick-thinking abilities will show that you're ready to tackle the diverse queries that come your way.
✨Emphasise Teamwork
Since you'll be part of a supportive team, share experiences where you've collaborated effectively with others. This will illustrate your ability to work well in a close-knit environment, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the Total Platform's growth and future goals. This shows your genuine interest in the company and helps you understand how you can contribute to its success.
