At a Glance
- Tasks: Lead a team to create unforgettable customer experiences and maintain high visual standards.
- Company: Join the iconic Victoria’s Secret team, known for its inclusive and supportive culture.
- Benefits: Enjoy flexible schedules, 25% off products, and access to health and wellbeing services.
- Other info: Opportunities for learning and development in a dynamic retail environment.
- Why this job: Be part of a brand that celebrates individuality and empowers you to grow.
- Qualifications: Passion for retail and strong leadership skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Sun 10:15 - 18:45; Mon 07:00 - 15:30; Tue 07:00 - 15:30; Thu 07:00 - 15:30; Fri 07:00 - 15:30
As a Visual Department Manager at Victoria’s Secret, you’ll be at the heart of your store — guiding your team, inspiring excellence, and creating unforgettable experiences for every customer, every day.
What’s in (your) store for you…
- Visual Merchandising - you’ll be owning the merchandising, presentation and standards of our store and products, helping customers find the products they need, and the things they didn’t even know they needed!
- A passion for visuals - our brand visual standards are high (of course), but with the support of our Field based Visual Team you will understand and deliver them with pride.
- Customer Experience - Share your love of our products and deliver exceptional experiences – from helping customers find the perfect fit to making every purchase seamless and memorable.
- Lead by example - You’ll bring energy and purpose, setting the tone for your team. You’ll make sure every shift runs smoothly, brand standards are upheld, and every customer receives a personalised, memorable experience.
- Store targets - you’ll support the wider management team to achieve key KPIs across the store, focusing on sales growth, profitability, and delivering results that make a real impact.
- Store Standards - Keep your store running flawlessly, from stock replenishment and deliveries to loss prevention and health & safety, you’ll make sure everything is in place for a smooth, safe, and inspiring environment.
- Listen, share & shape - your ideas matter. You’ll create space for your team to share their perspectives and collaborate with partners across the business to help us evolve and grow.
- Store Operations - support the running of daily operations, from opening and closing to key holder duties, keeping the store running efficiently and safely.
- Executing the new - you’ll support with new product launches, floor set moves, and audits across the store, making sure you and all team members are trained, confident, and ready to deliver the VS experience.
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms. We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated. We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you. So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.
About The Team
Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:
- Set flexible working schedules to suit both the business and your lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health, and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, as well as on-the-job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
Department Manager - VS Trafford (N127828) employer: Next
At Victoria’s Secret, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in Nottingham. Our Sales Associates enjoy flexible working schedules, generous discounts, and access to comprehensive health and wellbeing services, all while being part of a supportive team that values personal growth and development. Join us to create unforgettable customer experiences in a fast-paced environment where your passion for retail can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager - VS Trafford (N127828)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Next, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Next!
We think you need these skills to ace Department Manager - VS Trafford (N127828)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Next, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Next and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Next that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Next
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
