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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve store targets.
- Company: Join Victoria's Secret, a leading retailer of fashion-inspired lingerie and lifestyle products.
- Benefits: Enjoy 25% off products, exclusive offers, and access to health and wellbeing services.
- Why this job: Be part of an iconic brand, fostering a fun and inclusive workplace culture.
- Qualifications: Previous retail management experience and a passion for delivering outstanding customer service.
- Other info: Flexible working environment with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Department Manager – Victoria\’s Secret, Trafford Centre
Next Greater Manchester, England, United Kingdom
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Department Manager – Victoria\’s Secret, Trafford Centre
Next Greater Manchester, England, United Kingdom
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Job Description
As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.
Job Description
As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.
What’s in (your) store for you…
- Customer Experience – through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till
- Lead by example – you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit
- Store targets – you’ll support the wider management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability
- Store Standards – maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures
- An eye for visuals – our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too
- Open eyes and ears – Your vision and passion for our products will help the business grow and change for the better. You’ll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count
- Store Operations – you’ll carry out opening and closing activates, including key holder duties in line with company processes and procedures
- Executing the new – you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required
About You…
- A wealth of experience –
- With your previous retail management experience in a fast paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs
- You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results
About Us
We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity.
While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply.
If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world!
About The Team
Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:
- 25% off a huge selection of Victoria\’s Secret, Next, Gap in store
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway
- Incentives and competitions with amazing prizes that run all year round
- Access to free financial, health and wellbeing services including 24/7 digital GP
- Learning and development opportunities and support with upskilling core skills through on the job training
- Core benefits such as pension contributions and life assurance
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include \’Workplace Adjustments\’ in the subject line).
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Department Manager - Victoria\'s Secret, Trafford Centre employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Victoria\'s Secret, Trafford Centre
✨Tip Number 1
Familiarise yourself with Victoria's Secret's brand values and customer experience philosophy. Understanding their approach to customer service will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss specific situations where you motivated your team to achieve targets or improve performance.
✨Tip Number 3
Research the latest trends in retail, especially in fashion and lingerie. Being knowledgeable about current market trends can help you engage in meaningful conversations and show your passion for the industry.
✨Tip Number 4
Network with current or former employees of Victoria's Secret if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Department Manager - Victoria\'s Secret, Trafford Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience, particularly in fast-paced environments. Emphasise your achievements in meeting sales targets and KPIs, as these are crucial for the Department Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Share specific examples of how you've led teams to success and created exceptional customer experiences, aligning with the values of Victoria's Secret.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've motivated and developed your team in previous roles. Highlight your collaborative approach and how you engage with your team to achieve shared goals.
Research the Brand: Familiarise yourself with Victoria's Secret and its brand values. Mention in your application how your personal values align with theirs and how you can contribute to maintaining their high standards and customer experience.
How to prepare for a job interview at Next
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Talk about your previous experiences and how they have shaped your love for customer service and sales. This will demonstrate that you are genuinely interested in the role and the brand.
✨Prepare for Team Leadership Questions
As a Department Manager, you'll need to lead a team effectively. Be ready to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Highlight any specific achievements related to team performance and customer satisfaction.
✨Understand the Brand's Values
Familiarise yourself with Victoria's Secret's brand values and mission. During the interview, relate your personal values to those of the company. This alignment can show that you're not just a fit for the role but also for the company culture.
✨Demonstrate Problem-Solving Skills
Retail environments can be fast-paced and challenging. Prepare to discuss situations where you've successfully solved problems or handled difficult customer interactions. This will showcase your ability to think on your feet and maintain high standards under pressure.
