Department Manager - V S Manchester (N120194)

Working Hours

38.50 hours per week: Mon 08:30-17:00; Tue 08:30-17:00; Wed 08:30-17:00; Fri 08:30-17:00; Sat 10:45-19:45.

About The Role

As a Department Manager at Victoria’s Secret you’ll be a key part of the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience every day.

Responsibilities

• Deliver an exceptional customer experience, helping customers find and complete purchases.
• Lead by example, energise the team, ensure shift runs like clockwork, maintain high brand standards, and provide personalised customer service.
• Support the wider management team to achieve key KPIs across the store, focusing on sales growth and profitability.
• Maintain store standards, front and back, including managing deliveries, stock replenishment, loss prevention and health & safety procedures.
• Execute visual merchandising standards with the Visual Team; ensure team adherence to visual guidelines.
• Cultivate active listening and idea sharing with the team and broader store partners.
• Carry out opening and closing activities, including key holder duties.
• Support new product launches, floor set moves, and store audits, ensuring teams are trained to complete all tasks.

About You

• Previous retail management experience in fast‑paced store(s) with a record of managing and exceeding sales targets and KPIs.
• Ability to manage a team to achieve objectives that drive strong performance and results.
• Passion for retail and desire to create a unique experience for every customer.
• Strong customer service orientation and enthusiasm for learning and product knowledge.
• Leadership with purpose – engaging and developing the team around brand enthusiasm.
• Build valued relationships with customers, team, and wider business teams.
• Collaborative mindset to develop the designated team.
• Team player who is flexible, supportive and contributes to a positive working environment.
• Energy for a busy environment, multitasking, problem‑solving, and collaborative execution.

Benefits

• Set flexible working schedules to suit business and lifestyle.
• 25% off a wide selection of styles at Victoria's Secret, Next, Gap in‑store.
• Exclusive offers from over 3,500 retailers via Reward Gateway.
• Incentives and competitions with prizes throughout the year.
• Access to free financial, health, and wellbeing services, including 24/7 digital GP.
• Learning and development opportunities and on‑the‑job training.
• Core benefits such as pension contributions and life assurance.

Conditions apply to all benefits. These benefits are discretionary and subject to change.