At a Glance
- Tasks: Be the friendly voice behind top brands, handling calls, emails, and chats.
- Company: Join Next, a leading UK fashion retailer with over 35,000 employees.
- Benefits: Enjoy flexible shifts, bonuses, discounts, and access to health services.
- Other info: Full training provided, quirky socks optional, great attitude essential!
- Why this job: Experience a dynamic, people-first culture while making customers smile every day.
- Qualifications: No experience needed; just bring your communication skills and a positive attitude.
£12.90 per hour (plus £1 per hour weekend premium*)
*Upon successful completion of your probationary period, there is a possibility to receive a performance‑related quarterly bonus of up to 20%. Additionally, advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts
4 days on 4 days off 11am‑9pm weekdays/9am‑7pm weekends (33.25 hours)
All shifts include flex up hours**
**During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 or 6 hour shift per week in order to better service our customers’ needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees!
The role
At NEXT, we believe in the power of a great conversation. We are looking for purposeful, positive individuals to join our team in Doncaster/Leicester and help us deliver a service that is both helpful and personable. Our Customer Service Advisors are the voice of NEXT. Whether you are handling a call, an email, or a live webchat, your goal is to take ownership of every query from start to finish. You will help our customers with a variety of needs, from tracking parcels to resolving billing queries, ensuring every person you speak with feels valued and heard.
What you’ll take on
- Be the voice of NEXT: Communicate directly with our customers through calls, emails, and live webchats to resolve their queries.
- Take ownership: Handle a variety of tasks from start to finish, including managing billing issues, tracking returns, and assisting with faulty goods.
- Use your expertise: Navigate our internal systems and digital tools to find the right information and provide accurate updates.
- Deliver purposeful service: Tailor every conversation to the individual customer, ensuring you provide the best possible options and a positive outcome.
- Build your resilience: Use a calm and professional approach to handle more complex or challenging conversations with confidence.
What you’ll bring
We don’t expect you to have previous call centre experience. We value the transferable skills you bring from retail, hospitality, or care. What matters most is your ability to communicate with clarity, stay resilient during challenging conversations, and move forward with a positive mindset.
To succeed in this role, you will need to approach every query with a positive mindset and the conviction to find the right solution, staying resilient and focused during busy periods. Working collaboratively is key, so you should enjoy sharing knowledge and supporting your colleagues to help the whole team succeed. As you will be using various digital platforms, feeling comfortable with technology is important to provide a seamless service. Ultimately, we are looking for people who take ownership of their work and believe in their ability to see every customer journey through to a successful end.
Benefits
We believe that being part of NEXT should be rewarding in more than one way. When you join our Enquiries team, you can access a range of benefits designed to support your lifestyle and your future. This includes a generous staff discount on most NEXT products, as well as a selection of partner brands, which you can use both in‑store and through our online site. You will also have the opportunity to join our pension scheme and participate in our sharesave programme, allowing you to share in the success of the business. From wellbeing support to exclusive discounts, we ensure our colleagues feel valued for the purposeful work they do every day.
Customer Service Advisor in Doncaster employer: Next
At Next, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Customer Service Advisor in Doncaster, you'll enjoy competitive pay, generous discounts on popular brands, and a supportive team environment where your contributions truly matter. With comprehensive training and opportunities for career advancement, you'll be empowered to deliver outstanding service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Doncaster
✨Tip Number 1
Familiarise yourself with the brands that Total Platform supports, like Victoria's Secret and Gap. Understanding their customer service ethos will help you connect better during interviews and show your enthusiasm for the role.
✨Tip Number 2
Practice your multitasking skills! Since you'll be handling calls, emails, and chats simultaneously, consider using mock scenarios to improve your ability to juggle different tasks while maintaining a friendly and professional tone.
✨Tip Number 3
Showcase your people skills by preparing examples of how you've provided excellent customer service in past roles. Think about times when you turned a negative experience into a positive one, as this aligns perfectly with the company's mission.
✨Tip Number 4
Be ready to discuss your adaptability and calmness under pressure. Prepare anecdotes that demonstrate how you've handled challenging situations, as these traits are crucial for success in a fast-paced customer service environment.
We think you need these skills to ace Customer Service Advisor in Doncaster
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand what Next is looking for in a Customer Service Advisor. Highlight key skills and responsibilities that resonate with your experience.
Tailor Your CV:Make sure your CV reflects the skills and experiences relevant to the role. Emphasise your communication skills, ability to handle pressure, and any customer service experience you have, even if it's not from a call centre.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and why you want to work for Next.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Next
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, whether in retail, hospitality, or any other setting.
✨Demonstrate Multitasking Abilities
The role involves juggling calls, emails, and chats simultaneously. During the interview, highlight any experiences where you managed multiple tasks effectively, showcasing your ability to stay calm under pressure.
✨Emphasise Your Problem-Solving Skills
Next values quick thinking and effective solutions. Prepare to discuss situations where you've resolved issues for customers or colleagues, demonstrating your resourcefulness and commitment to excellent service.
✨Be Authentic and Friendly
The company seeks genuine individuals who can engage in real conversations. Approach the interview with a friendly attitude, and don't hesitate to let your personality shine through—this will help you stand out as a candidate.
