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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria's Secret brand with a supportive and dynamic team.
- Benefits: Enjoy 25% off products, exclusive offers, and access to health and wellbeing services.
- Why this job: Be part of a fun environment where no two days are the same and growth is encouraged.
- Qualifications: Passion for retail and a desire to develop customer service skills.
- Other info: Flexible hours and opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
Responsibilities
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About You
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
About Us
We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity. While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply. If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world!
About The Team
Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:
- 25% off a huge selection of Victoria's Secret, Next, Gap in store.
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health and wellbeing services including 24/7 digital GP.
- Learning and development opportunities and support with upskilling core skills through on the job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
Team Leader - Victoria\'s Secret, Canterbury employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Victoria\'s Secret, Canterbury
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victoria's Secret's products and values. This way, you can show your passion for retail and how you align with their mission during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to create a unique experience for customers. Role-playing with a friend can help you feel more confident when discussing your approach.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to energise a team will resonate well with the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Victoria's Secret family. Don’t miss out!
We think you need these skills to ace Team Leader - Victoria\'s Secret, Canterbury
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail shine through in your application. We want to see how much you love creating unique customer experiences, so share any relevant stories or experiences that highlight this passion.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. We appreciate when candidates take the time to align their experiences with what we’re looking for.
Be Yourself: We value authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and why you’d be a great fit for our team at Victoria’s Secret.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at Next
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Victoria’s Secret's products and values. Familiarise yourself with their latest collections and any recent news about the brand. This will not only show your passion for retail but also demonstrate your commitment to delivering an exceptional customer experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer. This aligns perfectly with the role's focus on creating unique experiences for every customer, so be ready to share your stories!
✨Demonstrate Team Leadership
As a Team Leader, you'll need to energise and support your team. Be prepared to discuss your leadership style and how you motivate others. Share examples of how you've led by example in previous roles, especially in busy environments where collaboration is key.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
