At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team, known for its supportive culture and passion for retail.
- Benefits: Enjoy flexible schedules, 25% off products, and access to health and wellbeing services.
- Other info: Exciting opportunities for learning and development in a fast-paced environment.
- Why this job: Be part of a brand that celebrates individuality and empowers you to grow.
- Qualifications: Passion for retail, strong customer service skills, and a collaborative spirit.
The predicted salary is between 25000 - 30000 £ per year.
38.75 hrs p/w; Sun 08:00 - 16:30; Mon 07:00 - 15:30; Tue 07:00 - 15:30; Thu 07:00 - 15:30; Fri 07:00 - 15:30
About The Role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.
Responsibilities
- Customer Experience – through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience – providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising – with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example – you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets – you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards – maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations – you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new – you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About You
- Passion for retail – You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer – You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count – You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose – You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player – You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun – you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms. We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated. We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you. So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.
About The Team
Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:
- Set flexible working schedules to suit both the business and your lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health, and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, as well as on-the-job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
Visual Team Lead – Retail Merchandising & Service in Birmingham employer: Next
At Victoria’s Secret, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy flexible working schedules, generous discounts, and access to comprehensive health and wellbeing services, all while being part of a supportive environment that encourages personal and professional growth. Join us in creating unforgettable customer experiences and be empowered to thrive in one of the world’s most iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Team Lead – Retail Merchandising & Service in Birmingham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Victoria’s Secret products and values. This way, when you chat with the team during interviews, you can show off your passion and knowledge, making you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have. This could give you insider info that’ll help you shine in interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Victoria’s Secret family.
We think you need these skills to ace Visual Team Lead – Retail Merchandising & Service in Birmingham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see how much you love creating unique customer experiences and how you can bring that energy to our team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Authentic:Don’t be afraid to show your personality! We value individuality and want to get to know the real you. Share your story and what makes you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Next
✨Know Your Products
Before the interview, make sure you’re familiar with Victoria’s Secret products. Understand the different styles, sizes, and the brand's unique selling points. This will help you demonstrate your passion for retail and your ability to provide expert advice during the customer experience.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to energise and support your team. Prepare examples of how you've successfully led a team in the past, whether through motivating them during busy periods or resolving conflicts. Highlight your ability to maintain high standards and ensure a positive working environment.
✨Emphasise Customer Experience
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond for a customer, and how you can create memorable experiences that align with the brand's values. This shows your commitment to the role and the importance of customer relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to multitask in a fast-paced environment. Think of scenarios where you had to adapt quickly or manage multiple tasks effectively. This will demonstrate your enthusiasm for change and your capability to thrive under pressure.
