At a Glance
- Tasks: Join a fast-paced team to process stock and deliver amazing customer service.
- Company: Dynamic retail environment with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy discounts, rewards, and access to health and wellbeing services.
- Other info: Flexible hours and opportunities for personal development await you.
- Why this job: Make a difference in customers' shopping experience while developing your skills.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
Shifts You Are Applying For: 12.50 hrs per week; Tue 10:00 – 16:30; Fri 10:00 – 17:00
About the Role:
- Working as part of a fast‑paced store team, your top priority will be to efficiently process our products so that they are available to customers as quickly as possible.
- When you are needed to work on the sales floor, your outstanding customer service skills will shine through.
- Accurately process stock quickly and to the highest standard, which includes scanning, unpacking, hanging, size cubing and putting stock away.
- Ensure all stock is gorgeously presented and put onto the sales floors or away in the stockrooms correctly.
- Keep operational areas of the store clean, tidy and organised.
- Offer fast and friendly service to our customers from back or front areas of the store, working on the sales floor as needed.
- Work as part of the store team, reporting to one of our Coordinators or Managers.
About You:
- A great communicator who is friendly, calm and efficient – even on your busiest days.
- Accurate, thorough and well organised, with excellent attention to detail.
- Take pride in your work and approach all tasks with energy, pace and enthusiasm.
- Happy to work on your own and keep yourself busy.
- Flexible, supportive and always ready to go the extra mile for your team and our customers.
- Enjoy taking control of your own development.
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.
Benefits:
- Recognition and rewards for doing a great job and achieving great results.
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT).
- 10% off most partner brands & up to 15% off Branded Beauty.
- 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract).
- Early VIP access to sale stock.
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform.
- Access to fantastic discounts at our Staff Shops.
- Sharesave scheme.
- Access to a digital GP and other free health and wellbeing services.
- Life assurance.
- Discounted health plan for you and your family.
- Financial well‑being: save, track and enhance your financial wellbeing.
- Apprenticeship – earn, learn and gain a qualification (England stores only).
- Direct to Work – discount online and in‑store, collect your items the next day for free from your place of work or local store.
- Support networks – access to network groups to empower and celebrate each other.
- Wellhub – discounted flexible monthly gym memberships, with apps, PT sessions and more.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 479 2223 / 0044 116 479 2223 (line opening times are Monday to Thursday 9am – 5pm; Friday 9am – 4.45pm; Saturday 9am – 5pm & Sunday 9am – 4pm. Excludes bank holidays).
Store Stock & Customer Service Associate in Birmingham employer: Next
Join a dynamic team at NEXT, where your role as a Store Stock & Customer Service Associate will not only allow you to showcase your exceptional customer service skills but also offer you a vibrant work culture that values recognition and rewards. With fantastic employee benefits including generous discounts, access to health and wellbeing services, and opportunities for personal development through apprenticeships, you'll find a supportive environment that encourages growth and teamwork in a fast-paced retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Stock & Customer Service Associate in Birmingham
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This way, you can chat about your experience and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or handle a tricky situation. Being prepared will help you shine during the interview and show that you’re ready to go the extra mile.
✨Tip Number 3
Be ready to talk about teamwork! Since you'll be working closely with others, share examples of how you've collaborated in the past. Highlighting your flexibility and support for teammates will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Store Stock & Customer Service Associate in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that friendly and efficient vibe to our store!
Be Detail-Oriented:Since accuracy is key in this role, mention any past experiences where attention to detail was crucial. We love candidates who take pride in their work and can keep things organised!
Keep It Energetic and Enthusiastic:Your application should reflect your energy and enthusiasm for the role. Use positive language and show us that you're ready to jump in and contribute to the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Next
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Store Stock & Customer Service Associate. Familiarise yourself with tasks like processing stock, maintaining store organisation, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a great communicator, you'll need to demonstrate your ability to interact with customers and team members effectively. Prepare examples of how you've handled customer queries or worked as part of a team in the past. This will highlight your friendly and calm approach, even during busy times.
✨Emphasise Your Attention to Detail
In this role, accuracy and organisation are crucial. Be ready to discuss how you ensure tasks are completed thoroughly and to a high standard. You might want to share specific instances where your attention to detail made a difference, whether in stock management or customer service.
✨Demonstrate Your Enthusiasm and Flexibility
Employers love candidates who show energy and a willingness to go the extra mile. During the interview, express your enthusiasm for the role and your readiness to adapt to different tasks, whether it's working on the sales floor or managing stock. This will show that you're a supportive team player who takes pride in their work.
