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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve store targets.
- Company: Join the iconic Victoria’s Secret brand with a vibrant and inclusive culture.
- Benefits: Enjoy 25% off products, exclusive offers, and access to health and wellbeing services.
- Why this job: Be part of a fun team that values your ideas and fosters personal growth.
- Qualifications: Retail management experience and a passion for delivering outstanding customer service.
- Other info: Flexible hours and opportunities for professional development in a fast-paced environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a key part of the management team, you will ensure the success of your store and inspire the team to achieve their targets and create the very best customer experience every day.
Shifts You Are Applying For: 38.75hrs p/w; Tue 12:15 - 20:45; Wed 09:00 - 17:30; Thu 09:00 - 17:30; Fri 12:15 - 20:45; Sat 08:30 - 17:00
About The Role:
- Customer Experience: Through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Lead by example: You’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork.
- Store targets: You’ll support the wider management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards: Maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- An eye for visuals: Our brand visual standards are high, but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too.
- Open eyes and ears: Your vision and passion for our products will help the business grow and change for the better.
- Store Operations: You’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new: You’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About You:
- With your previous retail management experience in a fast-paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs.
- You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results.
- Passion for retail: You have a passion for all things retail, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer: You have a keenness to learn and develop your customer service skills and product knowledge.
- Lead with purpose: You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand.
- Relationships that count: You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams.
- Collaborate with purpose: You engage with purpose, collaborating with and developing your designated team.
- Team Player: You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun: You find energy working in a busy environment and your enthusiasm for change is infectious.
About Us: We are the specialist retailer of fashion‑inspired signature lingerie, sleepwear, athleisure and swim, as well as award‑winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity.
While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret, we would encourage you to apply.
If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world!
About The Team:
- 25% off a huge selection of Victoria's Secret, Next, Gap in store.
- Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health and wellbeing services including 24/7 digital GP.
- Learning and development opportunities and support with upskilling core skills through on the job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
Department Manager - V S Bullring in Birmingham employer: Next
Contact Detail:
Next Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - V S Bullring in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Victoria’s Secret, their products, and their values. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for retail management roles, and don’t forget to highlight your leadership skills and how you’ve driven sales in the past.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart outfit not only shows you care but also aligns with the brand's image. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Department Manager - V S Bullring in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail shine through! Talk about your love for customer service and how you enjoy creating unique experiences for customers. We want to see that enthusiasm in your words!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've met sales targets or led a team in the past. This helps us see how you fit into our vibrant team at Victoria’s Secret.
Be Authentic: Don’t be afraid to let your personality come through in your application. We value individuality and want to know what makes you unique. Share your ideas and how you can contribute to our store culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Next
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Victoria’s Secret products and values. Familiarise yourself with their latest collections and any recent news about the brand. This will not only show your passion for retail but also help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated them to achieve targets and maintain high standards. Be ready to discuss your approach to team dynamics and collaboration.
✨Customer Experience is Key
Highlight your commitment to delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer or improved the shopping experience. This will demonstrate that you understand the importance of customer relationships in retail.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the store's goals, team culture, or how they measure success. Asking questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.
