At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team in a supportive retail environment.
- Benefits: Enjoy flexible schedules, discounts, and exclusive offers from top retailers.
- Other info: Opportunities for learning and development in a fun, fast-paced setting.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Passion for retail and a knack for building relationships with customers.
The predicted salary is between 20000 - 25000 € per year.
Shift: 23.25 hrs p/w; Sun 10:15 - 18:45; Tue 08:30 - 17:00; Thu 12:15 - 20:45
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team connected through their passion for delivering the best customer experience.
Key Responsibilities- Customer Experience – deliver an exceptional customer experience to all customers, from helping them find the perfect product to helping them complete the purchase at the till.
- Brand Bra Experience – provide brand bra fitting experience, giving customers expert advice on size and styles.
- Visual Merchandising – own merchandising and presentation of our products.
- Lead by example – energise the team and ensure everything needed for the shift is available; maintain high brand standards.
- Store targets – support management to achieve key KPIs, focusing on sales growth and profitability.
- Store Standards – maintain store standards front and back; manage deliveries; maintain stock; aid loss prevention; adhere to health & safety.
- Store Operations – carry out opening and closing activities, key holder duties, in line with company processes.
- Executing new – support new product launches, floor set moves, audits across the store; train team members for tasks.
- Passion for retail – love front or back of house, create unique customer experience.
- Love the customer – keen to learn and develop customer service skills and product knowledge.
- Relationship building – develop valued relationships with team and customers.
- Collaborate with purpose – engage with purpose, develop team enthusiasm for the brand.
- Team player – flexible, supportive, contribute to positive working environment.
- Fast is fun – energy working in busy environment, multitask, problem solve, collaborate.
- Flexible working schedules.
- 25% off selected styles at Victoria’s Secret, Next, Gap in-store.
- Exclusive offers from 3,500 retailers through Reward Gateway.
- Incentives and competitions with prizes throughout the year.
- Free financial, health and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, on‑job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, please get in touch by email (please include ‘Workplace Adjustments’ in the subject line).
Team Leader - V S Aberdeen (N116801) employer: Next
At Victoria’s Secret, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Team Leader in Aberdeen, you'll enjoy flexible working schedules, generous employee discounts, and access to exclusive retailer offers, all while contributing to a supportive environment that prioritises customer experience and team collaboration. With ongoing learning and development opportunities, you can thrive in your role and advance your career within our dynamic retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - V S Aberdeen (N116801)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Victoria’s Secret's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd deliver an exceptional customer experience. Role-playing with a friend can really help you nail those responses.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to energise and support your team will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for retail!
We think you need these skills to ace Team Leader - V S Aberdeen (N116801)
Some tips for your application 🫡
Show Your Passion for Retail:Let us see your love for retail shine through in your application! Share specific examples of how you've created unique customer experiences or how you've contributed to a positive team environment.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the Team Leader role. We want to know how you can energise the team and maintain high brand standards!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Next
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Victoria’s Secret and its products. Understand their brand values and customer experience focus. This will help you demonstrate your passion for retail and how you can contribute to delivering that exceptional customer experience.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to energise your team and lead by example. Prepare examples of how you've successfully motivated a team in the past or handled challenges. Highlight your ability to maintain high standards and support your colleagues in achieving store targets.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would create unique customer experiences. Think of specific scenarios where you’ve gone above and beyond for a customer. This will show your keen interest in developing customer service skills and your commitment to building relationships.
✨Prepare for Practical Scenarios
Expect to be asked about visual merchandising and store operations. Brush up on your knowledge of stock management and health & safety protocols. You might even be given a practical task during the interview, so think about how you would approach merchandising or training a new team member.
