AMH Team Coordinator (Adult Services) - Next Wave Care Group in Newport

At Next Wave Care Group, the people we support are at the centre of everything we do, and we believe that strong, compassionate leadership is essential to delivering safe, high-quality, and trauma-informed services. We are committed to creating a workplace culture where staff feel valued, supported, and empowered. We promote open communication, reflective practice, and shared accountability, and we expect our leaders to model these values in everything they do. Safeguarding, professional integrity, and emotional safety for both the people we support and our staff are central to our approach. We are now seeking a confident, organised, and values-driven Team Coordinator to lead and support our Adult Mental Health Service - supported living provision.

About the Role

The AMH Team Coordinator plays a key leadership role within our adult mental health service, providing day-to-day coordination, guidance, and oversight across the staff team and service. You will work closely with senior management to ensure safe staffing, consistent practice, and high standards of support. This role involves completing staff supervisions, supporting rota planning, overseeing practice quality, and acting as a point of contact for staff working across our Adult Mental Health Service. You will be visible, supportive, and solution-focused, helping teams to manage risk, respond to challenges, and deliver person-centred, trauma-informed support. You will contribute to a positive team culture where staff feel confident to raise concerns, reflect on practice, and continuously develop their skills, in line with safeguarding expectations.

Key Responsibilities

• Provide day-to-day coordination and operational oversight of adult services
• Complete regular staff supervisions, including reflective practice and well-being support
• Support rota planning to ensure safe staffing, continuity of care, and service coverage
• Offer guidance and decision-making support to staff, including on-call oversight where required
• Monitor practice standards and promote consistent, trauma-informed approaches
• Support staff in managing risk, safeguarding concerns, and incidents appropriately
• Liaise with senior managers, external professionals, and partner agencies as needed
• Support the induction, development, and ongoing competency of staff
• Ensure accurate documentation, reporting, and compliance with organisational policies and expectations
• Promote a positive culture of accountability, reflection, learning, and professionalism across the team

Essential Requirements

• Experience working within adult mental health, supported living, or a similar environment
• Strong understanding of safeguarding, risk management, and professional boundaries
• Experience completing or contributing to staff supervision and support
• Ability to lead, support, and motivate staff in a calm, confident, and compassionate manner
• Strong organisational skills, including confidence with rota planning and service coordination
• Excellent verbal and written communication skills
• Ability to make proportionate, well-reasoned decisions, including outside of standard hours
• Emotional resilience and the ability to manage competing priorities effectively

Desirable

• Level 3 or above qualification in Health & Social Care, Leadership & Management, or equivalent
• Experience in a supervisory, senior support, or coordination role
• Knowledge of trauma-informed care and mental health support models
• Experience supporting staff through complex or challenging situations

What We Offer

• Comprehensive induction tailored to the coordination and leadership role
• Regular management supervision, reflective practice, and ongoing professional support
• Opportunities for leadership development, training, and career progression
• A supportive, values-driven organisational culture
• Recognition of contribution and staff well-being initiatives
• Pension scheme and statutory benefits
• The opportunity to play a meaningful role in shaping high-quality adult services

Safeguarding Statement

Next Wave Care Group is committed to safeguarding and promoting the welfare of adults and young people. All staff and leaders are expected to share this commitment. The successful candidate will be subject to an Enhanced DBS check and all relevant pre-employment checks. Applicants must hold a valid UK right to work. We do not offer sponsorship.