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- Tasks: Lead the configuration and maintenance of Microsoft Teams and Cisco Collaboration tools.
- Company: Join a dynamic team focused on cutting-edge Unified Communications technologies.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and impact in tech.
- Qualifications: Experience with Microsoft Teams, Cisco systems, and troubleshooting telecom issues required.
- Other info: Contract role based in Munich with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
• Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints.
• Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture.
• Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions.
• Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints.
• Prepare and maintain documentation and SOP detailing the configuration of deployed solutions.
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues.
• As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk.
• Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material.
• Provide support to VIPs and effectively collaborate with Executives and Executive admins.
Role Type: Contract
Term: 12 month extendable
Start Date: ASAP
Salary: negotiable
Location/Language: Munich / English
Contact: fraser.dene@next-ventures.com
UC Engineer employer: Next Ventures
Contact Detail:
Next Ventures Recruiting Team
fraser.dene@next-ventures.com
StudySmarter Expert Advice 🤫
We think this is how you could land UC Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Teams, Cisco Collaboration Suite, and Poly Endpoints. Having hands-on experience or certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Network with professionals in the Unified Communications field, especially those who work with the tools and systems listed in the job description. Engaging in relevant online forums or LinkedIn groups can help you gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your experience with system-level configuration and troubleshooting during interviews. Be ready to provide examples of how you've resolved complex issues in previous roles, particularly related to telecom and network problems.
✨Tip Number 4
Showcase your ability to conduct training sessions and knowledge transfer activities. Highlight any past experiences where you've successfully trained others or created documentation, as this is a key aspect of the role.
We think you need these skills to ace UC Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the UC Engineer position. Tailor your application to highlight your relevant experience in Microsoft Teams, Cisco Collaboration Suite, and AV design.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with system-level configuration, administration, and maintenance of Unified Communications technologies. Provide specific examples of past projects or roles that align with the job requirements.
Showcase Problem-Solving Skills: Since the role involves troubleshooting and resolving L3 tickets, include examples of how you've successfully handled critical incidents or complex technical issues in previous positions. This will demonstrate your capability to manage challenges effectively.
Prepare Documentation Samples: If possible, prepare samples of documentation or SOPs you have created in the past. This can showcase your ability to maintain clear and comprehensive records, which is essential for the role.
How to prepare for a job interview at Next Ventures
✨Know Your Tech
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Teams, Cisco Collaboration Suite, and Poly Endpoints. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues, especially related to telecom, voice, video, and network problems. Highlight your troubleshooting process and any L3 tickets you've successfully managed.
✨Demonstrate Communication Skills
Since the role involves collaboration with executives and conducting training sessions, be ready to showcase your communication skills. You might want to prepare a brief presentation or explanation of a technical concept to demonstrate your ability to convey information clearly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach AV design for conference rooms or lead OCM activities, and be ready to discuss your thought process and decision-making.
