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For Companies At a Glance
- Tasks: Lead and improve service operations in a large, complex tech environment.
- Company: Join a dynamic organisation focused on innovation and growth.
- Benefits: Competitive pay, potential for contract extension, and impactful work.
- Why this job: Make a real difference by stabilising and enhancing service quality.
- Qualifications: Experience in service operations and familiarity with ITSM tools.
- Other info: High-impact role with opportunities for professional growth.
The predicted salary is between 72000 - 108000 £ per year.
We’re looking for an experienced Director of Service Operations to join a large, complex organisation on an initial 6 month contract. The focus of this role is to stabilise and improve service operations, bring consistency where maturity varies, and set a clear direction for how services are designed, transitioned and run. You’ll be working in a scaled environment with multiple platforms, teams and delivery partners, so this suits someone comfortable operating in complexity and change.
What you’ll be doing:
- Leading service operations across a large technology estate
- Assessing current maturity and putting a practical improvement plan in place
- Embedding service design, transition and management practices
- Improving service stability, quality and customer experience
- Leading internal teams and external suppliers
- Acting as a senior partner to technology and business leaders
What we’re looking for:
- Previous experience at Head of or Director of Service Operations level
- Strong background improving service operations in low maturity or fast growth environments
- Hands on experience with service management and ITSM tools
- Confident, pragmatic and delivery focused
- ITIL v4 certification and experience in complex or regulated environments is useful but not essential.
This is a high impact interim role with clear ownership and a strong chance of extension.
IT and Operations Director in Stevenage employer: Next Ventures
Contact Detail:
Next Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Operations Director in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and operations field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s service operations. Understand their challenges and think about how you can bring value. Tailor your examples to show how your experience aligns with their needs—this will make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve improved service operations in previous roles. Use specific metrics or outcomes to back up your claims. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT and Operations Director in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in service operations and any relevant ITSM tools you've used. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service operations in the past, especially in complex environments.
Showcase Your Leadership Skills: Since this role involves leading teams and working with various partners, make sure to highlight your leadership experience. We want to know how you've successfully managed teams and driven improvements in service quality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Next Ventures
✨Know Your Service Operations Inside Out
Make sure you brush up on your knowledge of service operations, especially in complex environments. Be ready to discuss specific examples from your past roles where you've successfully improved service stability and quality.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle various service operation challenges. Think about situations where you've had to assess maturity levels and implement improvement plans, and be prepared to share your thought process.
✨Showcase Your Leadership Skills
As a Director, you'll need to lead teams and work with external suppliers. Prepare to talk about your leadership style and how you've effectively managed cross-functional teams in the past, especially in fast-paced or low maturity settings.
✨Familiarise Yourself with ITIL v4 Principles
Even if ITIL certification isn't essential, having a solid understanding of its principles can set you apart. Be ready to discuss how you've applied these practices in your previous roles to enhance service design and management.
