ServiceNow Architect

ServiceNow Architect - Telco Order Management ASAP Start Hybrid, 50% remote 50% onsite in Reading OUTSIDE IR35 6 month initial contract ServiceNow SOMT Architect Telecom service fulfilment architecture and technical leadership Own the SOMT solution architecture and guide its implementation for two access-service journeys. Establish reusable service-order patterns, supported integrations and extensible inventory models, while making platform dependencies, technical decisions and delivery risks explicit. Essential experience and skills Demonstrable architecture ownership of ServiceNow telecom order-management or service-fulfilment implementations, with evidence of delivery beyond conceptual designs. Strong understanding of service-order lifecycles, CFS/RFS modelling, resource specifications, catalogue-driven decomposition, attribute propagation and service inventory. Practical ability to distinguish TMF622 product ordering, TMF641 service ordering and TMF638 service inventory, and to define usable contracts rather than rely on API labels alone. Hands-on understanding of ServiceNow workflows, scripting, native workspaces, integration patterns and supported extension mechanisms sufficient to review code and diagnose implementation gaps. Experience with CMDB and service-model alignment, access control, non-functional requirements, release compatibility, upgrade impact and operational supportability. Ability to lead vendor-engineering discussions, compare configuration and custom-development options, and communicate scope, effort and dependency impacts clearly. Experience establishing design decisions, acceptance evidence, technical handover and shared ownership across onsite, offshore and client teams.