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For Companies At a Glance
- Tasks: Lead the CX technology landscape and drive innovative solutions for business efficiency.
- Company: Next Ventures, a forward-thinking tech company focused on digital transformation.
- Benefits: Competitive salary, professional development, and opportunities to inspire and grow your team.
- Why this job: Shape the future of customer experience with cutting-edge technology and impactful leadership.
- Qualifications: 10+ years in CX applications, strong leadership, and excellent communication skills required.
- Other info: Join a dynamic team and stay ahead of emerging tech trends in a global environment.
The predicted salary is between 72000 - 108000 £ per year.
Head of Oracle Technologies at Next Ventures
What You’ll Lead
- Take full ownership of the CX technology landscape, shaping solutions from concept through delivery, always with an eye on maximizing business efficiency and productivity.
- Oversee the CX application portfolio, driving global consistency and simplification while leveraging automation to replace manual processes.
- Act as a trusted partner to senior stakeholders, representing Technology and advancing our digital CX strategy.
- Build strong partnerships with system integrators, service providers, consultants, and vendors, ensuring solutions are delivered on time and within budget.
- Inspire and develop your team, creating an environment where people grow and performance accelerates.
- Stay ahead of emerging technology trends, translating them into scalable, practical solutions that drive CX forward.
- Manage vendor relationships and ensure services are delivered to agreed standards (SLAs).
How You’ll Work
Shared Accountabilities
- Work across Oracle and Enterprise Application (OEA) teams to deliver seamless business outcomes.
- Manage the Oracle Growth portfolio, including service management and incident resolution.
- Drive technical solution decisions in partnership with the OIM team.
- Coordinate quarterly update testing with the Test Manager and KBUs.
- Support Oracle portfolio integrations with the Oracle Tech Enablement team.
- Develop SOPs and knowledge assets with the Orchestration team.
- Manage service communications with the End User Enablement team.
What You Bring
- A Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Sales & Marketing, or equivalent experience.
- 10+ years of experience as a CX application functional/technical SME or similar role.
- Proven record of service excellence and delivering scalable end-to-end solutions.
- Strong leadership experience in managing high-performing teams.
- Excellent communication skills—able to explain complex technical issues in simple, actionable terms for diverse audiences.
- A track record of working effectively across global and culturally diverse teams.
- Hands-on background: 3–5 years in software development and Oracle CX configuration.
- Experience with DevOps, CI/CD, Cloud Engineering, and automated business process testing.
- Strong understanding of cloud platforms and CX integration.
- Professional certifications in project management, Scrum, SAFe, or ITIL.
- Preferred: experience in delivering complex technical solutions in Finance, Projects, or HCM.
Job Details
- Seniority level: Director
- Employment type: Full-time
- Job function: Information Technology
- Industries: Information Services
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Oracle CX Director/Manager employer: Next Ventures
Contact Detail:
Next Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle CX Director/Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with Oracle CX and how you've driven business efficiency in past roles. Be ready to share specific examples that demonstrate your impact.
✨Tip Number 3
Prepare for interviews by researching the company’s CX strategy. Understand their challenges and think about how your skills can help them overcome these hurdles. This will show that you’re not just interested in the role, but also invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Oracle CX Director/Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Oracle CX Director/Manager. Highlight your experience with CX applications and any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CX technology and how you can drive our digital strategy forward. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've maximised business efficiency and productivity in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Next Ventures
✨Know Your CX Tech Inside Out
Make sure you’re well-versed in the latest Oracle CX technologies and trends. Brush up on your knowledge of cloud platforms, automation, and how they can enhance business efficiency. Being able to discuss these topics confidently will show that you’re not just a candidate, but a potential leader in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you’ve driven performance or managed high-performing teams. This is crucial for a role that requires strong leadership, so be ready to share your success stories.
✨Communicate Clearly and Effectively
Practice explaining complex technical issues in simple terms. You’ll need to communicate with diverse audiences, so being able to break down jargon into actionable insights is key. Consider doing mock interviews with friends or colleagues to refine this skill.
✨Build Relationships with Stakeholders
Think about how you’ve built partnerships with system integrators, vendors, and other stakeholders in your previous roles. Be prepared to discuss your approach to managing these relationships and ensuring that solutions are delivered on time and within budget. This will demonstrate your ability to act as a trusted partner in the organisation.