Head of IT in London

Location
London (Hybrid / Regular On‐Site Clinic Presence Required)

Reports To
CEO

Overview
A fast‐growing group of health clinics is seeking a hands‐on, strategic Head of IT to lead all technology operations across 18+ sites (expanding to 20+ next year). You will oversee infrastructure, cybersecurity, business systems, digital transformation, and a small IT team, while providing empathetic leadership during a period of transition.

This role combines strategic ownership with proactive, on‐the‐ground presence in clinics , ensuring secure, reliable, and effective technology that supports high‐quality clinical operations.

Key Responsibilities

Lead IT strategy, governance, security, and multi‐year roadmap.

Oversee day‐to‐day IT operations across all clinics: networks, hardware, cloud, infrastructure, WiFi, telephony, CCTV.

Provide hands‐on support for escalations and critical issues.

Manage and optimise key systems:

EMR (e.g., Menawood/Mellowood)

Salesforce CRM

Microsoft 365 / Azure

Drive digital transformation, automation, and integration projects for new and existing sites.

Manage IT budget, suppliers, contracts, and third‐party service providers.

Lead and develop a small team.

Ensure cybersecurity, GDPR compliance, DR/BCP frameworks, and continuous risk management.

Partner with clinical and operational leaders to support efficient, safe, technology‐driven clinic operations.

Candidate Profile
Essential

Senior IT leadership experience in a healthcare, clinical, or regulated multi‐site environment.

Strong infrastructure, networking, cloud (Azure/M365), and cybersecurity expertise.

Experience with EMR/EPR systems and business‐critical applications.

Hands‐on approach with comfort working across clinics.

Strong people leadership, communication, and stakeholder management.

Personal Attributes

Empathetic leadership style, supportive during organisational change.

Proactive, problem‐solving, \”sleeves rolled up\” mentality.

Able to balance strategic planning with operational delivery.

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