Customer Management Product Owner in London

Technologies ContractPosition SummaryThe Technical Product Owner, PLM, QMS & Regulatory will own and evolve the digital and AI product capabilities that support product lifecycle management, quality management, and regulatory business processes across global R&D. This role will combine product ownership with strong business analysis responsibilities, ensuring that business needs are translated into clear requirements, prioritized backlog, validated solutions, and scalable digital capabilities across the R&D landscape. The individual will serve as a key liaison between business stakeholders, technical teams, vendors, and governance partners to deliver compliant, user-centered, inspection-ready solutions that improve process efficiency, data quality, and cross-functional visibility. Key ResponsibilitiesProduct Ownership & Roadmap ManagementOwn the product vision, roadmap, and backlog for PLM, QMS, and regulatory digital capabilities, aligned to business priorities and technology strategy. Prioritize enhancements, defects, integrations, and technical debt based on business value, compliance risk, user impact, and delivery capacity. Regulatory Business Analysis & Requirements DefinitionLead discovery sessions, stakeholder interviews, workshops, and process reviews to elicit business, functional, technical, data, reporting, and compliance requirements. Document business requirements, user stories, acceptance criteria, process flows, data needs, decision points, and current-state/future-state operating models. Translate complex regulatory business processes into clear solution requirements for configuration, workflow automation, reporting, integrations, and analytics. Conduct gap assessments between business needs, platform capabilities, regulatory expectations, and current process performance.