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- Tasks: Support and optimise Oracle Fusion HCM solutions while troubleshooting user issues.
- Company: Join a dynamic team focused on delivering exceptional user support in HR technology.
- Benefits: Enjoy remote/hybrid work options and the chance to grow your skills in a fast-paced environment.
- Why this job: Be part of a collaborative culture that values innovation and user satisfaction.
- Qualifications: Strong experience with Oracle Fusion HCM and excellent communication skills are essential.
- Other info: Immediate start available for both permanent and contract roles.
The predicted salary is between 36000 - 60000 £ per year.
My client is currently seeking an experienced Fusion HCM Support Analyst to join their team on a permanent or contract basis. The successful candidate will be responsible for providing support, troubleshooting, and optimization for Oracle Fusion HCM solutions. This role is ideal for someone with in-depth knowledge and hands-on experience with Oracle Fusion HCM, and a passion for delivering exceptional user support.
Key Responsibilities:
- Provide support for Oracle Fusion HCM modules, including Payroll, Absence, Core HR, and Benefits.
- Troubleshoot and resolve user issues, working closely with functional and technical teams.
- Assist in the testing of updates, patches, and new functionalities in Fusion HCM.
- Work with business users to identify requirements and optimize existing workflows.
- Document and communicate issues and solutions effectively.
- Collaborate with project teams for system upgrades, patches, and new functionality implementations.
Requirements:
- Strong experience with Oracle Fusion HCM, including various modules such as Payroll, Absence, and Core HR.
- Good understanding of HCM business processes.
- Experience with system troubleshooting, issue resolution, and user support.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Excellent communication and stakeholder management skills.
Day-to-Day Requirements:
- Monitor and resolve service requests in a timely manner.
- Perform routine maintenance, data uploads, and system checks.
- Assist with training users and preparing documentation for new system functionality.
- Work with cross-functional teams on system enhancements and issue resolutions.
- Provide guidance and support to team members.
How to Apply:
Interested candidates should send their CV to James Atkinson.
Fusion HCM Support Analyst employer: Next Ventures
Contact Detail:
Next Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fusion HCM Support Analyst
✨Tip Number 1
Familiarise yourself with Oracle Fusion HCM modules, especially Payroll, Absence, and Core HR. Having a solid understanding of these areas will not only boost your confidence during interviews but also help you demonstrate your expertise effectively.
✨Tip Number 2
Network with professionals already working in HCM support roles. Engaging with them on platforms like LinkedIn can provide you with insights into the role and may even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on troubleshooting techniques specific to Oracle Fusion HCM. Being able to showcase your problem-solving skills in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Demonstrate your communication skills by practicing how you would explain complex HCM issues to non-technical users. This is crucial as the role involves collaborating with various stakeholders, and clear communication can make a significant difference.
We think you need these skills to ace Fusion HCM Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fusion HCM Support Analyst. Familiarise yourself with Oracle Fusion HCM modules like Payroll, Absence, and Core HR, as well as the key skills required for the role.
Tailor Your CV: Customise your CV to highlight your experience with Oracle Fusion HCM and relevant modules. Emphasise your troubleshooting skills, user support experience, and any specific projects that demonstrate your ability to optimise workflows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user support and your in-depth knowledge of HCM business processes. Use specific examples from your past experiences to illustrate how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Next Ventures
✨Showcase Your Oracle Fusion HCM Knowledge
Make sure to highlight your experience with Oracle Fusion HCM during the interview. Be prepared to discuss specific modules you've worked with, such as Payroll and Absence, and how you've successfully supported users in those areas.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, be ready to share examples of how you've resolved user issues in the past. Discuss your approach to identifying problems and collaborating with teams to find effective solutions.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, especially when explaining technical concepts to non-technical stakeholders. This will show that you can bridge the gap between users and technical teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about past experiences where you've had to manage multiple priorities or work under pressure, and be ready to explain how you navigated those challenges.
