Banks roles: Support worker role in Wiltshire

As a Bank Support Worker, you’ll provide high‑quality, child‑centred care to children and young people living in our homes. You will step in to cover shifts when needed — giving you the freedom and flexibility to choose when you work, while still being part of a supportive, skilled, and committed team. Our bank staff receive the same quality training, development opportunities, and safeguarding responsibilities as our permanent colleagues. You’ll play a vital role in maintaining consistency, safety, and emotional security for the children and young people we support.

Key Responsibilities

• Provide safe, nurturing, and therapeutic care to children and young people.
• Build trusting relationships and offer emotional and practical support in line with individual care plans.
• Work collaboratively with the permanent team to ensure continuity of care.
• Support children with daily routines, education, activities, appointments, and life skills.
• Maintain accurate and timely records, reports, and safeguarding documentation.
• Follow all policies, procedures, statutory guidance, and regulatory standards (including Ofsted).
• Contribute to a warm, structured, and stable home environment.
• Be willing to work a variety of shifts — including days, evenings, weekends, and sleeps — based on your availability.

What You’ll Bring

• A compassionate, patient, and child‑focused approach.
• Ability to remain calm, confident, and emotionally resilient in challenging situations.
• Strong communication skills and the ability to work effectively with different teams and professionals.
• Flexibility and reliability when covering shifts.
• An understanding of safeguarding, trauma‑informed care, and professional boundaries (training provided).
• Experience working with children or vulnerable people is ideal but not essential — the right attitude is what matters most.

Training & Development

As a Bank Support Worker, you will receive:

• Full induction and shadowing
• Mandatory training consistent with permanent staff
• Opportunities to further your knowledge and skills through ongoing CPD
• Access to supervision, learning sessions, and wellbeing support
• The chance to apply for permanent roles as they arise

Why Join Our Bank Team?

• Freedom & flexibility — choose shifts that fit around your life.
• Full training — setting you up for success from day one.
• Experience — a great route into residential childcare or career progression.
• Impact — make a meaningful difference in the lives of children and young people.
• Belonging — you’re valued as part of our wider team, not “just bank staff”.

Contract Type: Casual / Zero Hours (as and when required)

Location: Various homes across the region.

Reports to: Registered Manager / Deputy Manager

At Next Step Independence we are committed to safeguarding and promoting the welfare of our children and young people in our homes and teams across the whole organisation. We apply robust safer recruitment and selection procedures aligned to Ofsted’s regulations, to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.