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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain store standards.
- Company: Join the iconic Victoria’s Secret team in Nottingham.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for personal growth.
- Why this job: Be part of a fun, fast-paced environment where no two days are the same!
- Qualifications: Passion for retail and strong customer service skills are essential.
- Other info: Great opportunity for career development in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 08:30 - 17:00; Tue 10:15 - 18:45; Wed 08:30 - 17:00; Fri 08:30 - 17:00; Sat 11:15 - 19:45
About the role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
- Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
- Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
- Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
- Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
- Store targets - you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
- Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
- Executing the new - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.
About you
- Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
- Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
- Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers.
- Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
- Team Player - You are flexible, supportive and contribute to a positive working environment for all team members.
- Fast is fun - you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.
Team Leader - Nottingham (N112163) employer: NEXT Retail Ltd.
Contact Detail:
NEXT Retail Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Nottingham (N112163)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Victoria’s Secret's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers. Being able to demonstrate your passion for delivering an exceptional experience will definitely impress the interviewers.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to energise a team and maintain a positive environment will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for retail!
We think you need these skills to ace Team Leader - Nottingham (N112163)
Some tips for your application 🫡
Show Your Passion: Let your love for retail shine through in your application! We want to see how your enthusiasm for customer service and product knowledge can contribute to our team at Victoria’s Secret.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role. We’re looking for examples of how you’ve led teams, maintained store standards, or delivered exceptional customer experiences.
Be Authentic: When writing your cover letter, be yourself! Share your personal experiences and what makes you a great fit for our team. We appreciate authenticity and want to know the real you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Team Leader position in Nottingham. We can’t wait to hear from you!
How to prepare for a job interview at NEXT Retail Ltd.
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Victoria’s Secret's products and values. Familiarise yourself with their customer experience philosophy and think about how you can contribute to that. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer. This is crucial for a role focused on creating unique experiences, so be ready to share your stories!
✨Demonstrate Leadership Qualities
As a Team Leader, you’ll need to energise and support your team. Be prepared to discuss your leadership style and how you’ve motivated others in previous roles. Highlight any experience you have in training or mentoring team members, as this will resonate well with the interviewers.
✨Embrace the Fast-Paced Environment
Victoria’s Secret thrives in a busy retail environment, so express your enthusiasm for multitasking and problem-solving. Share examples of how you’ve successfully managed multiple tasks at once and maintained a positive attitude. This will show that you’re a great fit for their dynamic team!
