Online Fraud Investigator in Doncaster

At NEXT we have a great opportunity for an Online Fraud Investigator to join our Online Loss Prevention team based in Doncaster. In this role, you’ll be the person we call on to investigate suspected fraudulent returns and account activity. You won't just find the data; you’ll get under the skin of it to identify trends and link evidence that protects NEXT from significant annual losses.

What you’ll take on:

• Undertake detailed investigations to detect and prevent organised crime across all delivery channels.
• Create evidence-led case files in line with regulatory requirements, preparing them for civil recovery or criminal prosecution.
• Interrogate our systems and Loss Prevention tools to disrupt criminal activity in real time.
• Act as a subject matter expert for our Operational and Field Teams, resolving complex queries and providing clarity.
• Respond to law enforcement requests and represent the business in court when required, speaking with clarity and belief.
• Identify where we can improve and make recommendations to the Head of Online Loss Prevention to reduce future losses.

What you’ll bring:

• Experience using SQL to extract data and the ability to interpret complex information to find the truth.
• Self-motivated and able to make considered, autonomous decisions based on sound evidence.
• Clear communication with the ability to pass on vital intelligence effectively at all levels of the business and with external partners like the Police.
• You understand the importance of confidentiality and have a strong grasp of the regulatory framework surrounding criminal investigations.
• Strong team player, who is also able to work on their own initiative with attention to detail.

Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

What’s Next?

• Apply: Show us what you can do. Submit your application online and our recruitment team will take a first look at your experience and strengths.
• Inform: Let’s talk. We will get in touch for an initial conversation by phone or video to learn more about you and share what the team is looking for.
• Review: If you are invited to an interview, you may be asked to present an interview task or portfolio and talk through your experience in a competency based interview. It is also your chance to ask questions and get to know us.
• Offer: If it’s the right match, our recruitment team will be in touch with a job offer and next steps. This is where your journey with NEXT begins.

Team Overview: Business Operations connects people, product and process. These teams make everyday work easier for stores, warehouses and offices so customers get a seamless experience.

About NEXT: You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global! Challenges. Opportunities. The future. Let’s take it on at NEXT.