NEXT plc in Leicester is seeking a Regulated Complaint Handler for the Customer Escalations Team. You will investigate, resolve and respond to complex complaints with care, ensuring compliance with FCA regulations and internal standards. You’ll influence processes while delivering respectful, precise outcomes for customers.
You’ll join a small, dedicated team, with in-house training and opportunities to advance within a dynamic department, contributing to improved service for all customers.
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Regulatory Complaint Specialist – Customer Escalations in Leicester employer: Next plc
At our Enfield Retail Park location, we pride ourselves on being an excellent employer that values each team member's contribution. With a commitment to employee development from day one, we offer flexible working options and a supportive work culture that encourages growth and teamwork. Join us to be part of a dynamic environment where your passion for customer service can truly shine.
