NEXT plc is seeking a Regulated Complaint Handler to join our Customer Escalations Team in the UK. You will investigate regulated customer complaints, liaise with internal teams, and resolve disputes within agreed timescales while delivering clear, empathetic communication.
You will influence process improvements, manage cases with a diary system, and undergo in-house training. The role requires FCA-regulated sector experience, strong communication, resilience, and the ability to work in a
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Regulated Complaints Specialist - Financial Services in Leicester employer: Next plc
At our Enfield Retail Park location, we pride ourselves on being an excellent employer that values each team member's contribution. With a commitment to employee development from day one, we offer flexible working options and a supportive work culture that encourages growth and teamwork. Join us to be part of a dynamic environment where your passion for customer service can truly shine.
