Regulated Complaints & Escalations Lead in Leicester

A leading retail company in Leicester seeks a Complaints Manager to oversee customer escalations and ensure effective complaint handling. The ideal candidate will have management experience in a regulated environment, strong leadership skills, and a thorough understanding of FCA policies. You will manage a team, conduct performance reviews, and ensure both the business and customers receive fair outcomes. Competitive salary and benefits offered. #J-18808-Ljbffr