At a Glance
- Tasks: Help customers create their dream homes by resolving queries and providing support.
- Company: Join NEXT, a leading UK retail company with a global reach.
- Benefits: Earn competitive pay, bonuses, discounts, and access to health services.
- Other info: Enjoy a supportive team environment with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer-focused mindset, strong communication skills, and problem-solving abilities.
The predicted salary is between 13.29 - 13.29 £ per hour.
New Year, New Career! Join the NEXT Online Home Team! Are you ready to help customers bring their dream homes to life? We're searching for dedicated Customer Service Advisors to join our Home department team at NEXT Online in Doncaster.
Pay: Starting at £13.29 per hour. You'll also earn an extra £1 per hour for weekend shifts! Plus, you could earn up to 20% more through our quarterly performance bonus when you achieve high performance targets.
Shifts: 33.25 Hours per week, 4 Days on and 4 days off Rota. 10 am–8 pm Weekdays & 9 am–7 pm Weekends. Shift allocations are assigned based on availability.
Location: Onsite, Doncaster Contact Centre (Armthorpe, DN3)
Start Date: Monday 11th January 2027
Training: 11th Jan – 29th Jan 2027 (Monday–Friday 9 am–5 pm), followed by 3 weeks of shift-time coaching until 21st February 2027. Full attendance during training is required. During peak trading periods (up to 20 weeks annually), colleagues work one additional 4-hour shift per week. These shifts are scheduled in advance and fully compensated.
The Role: NEXT reaches a global community of over 8 million customers. As our Home department expands, we are looking for Customer Service Advisors to join our Doncaster team. In this role, you will handle furniture queries and escalations, providing dependable resolutions that ensure customers feel supported from start to finish. You’ll be part of a knowledgeable, collaborative team dedicated to ensuring every customer feels heard and valued.
What You’ll Do:
- You will focus on delivering high-quality, helpful service without sales pressure.
- You will have the autonomy to make decisions and provide solutions across phone, email, live chat, and WhatsApp.
- Manage a variety of customer inquiries, from product questions to after-sales support.
- Resolve issues promptly and effectively, ensuring every query concludes with a positive resolution.
- Think constructively on your feet to turn challenging situations into great customer experiences.
We invest in your development from day one:
- Comprehensive Training: Three weeks of structured onsite onboarding focused on retail support, followed by individual coaching.
- Ongoing Guidance: Continued mentoring from experienced team managers as you transition into online support.
What You’ll Bring:
- Customer-First Focus: A thoughtful approach to understanding customer needs and finding fair resolutions.
- Clear Communication: Professional, open, and engaging verbal and written skills.
- Problem-Solving & Initiative: A calm, proactive approach under pressure, managing cases through to complete resolution.
- Team Collaboration: Readiness to share insights and work closely with colleagues.
- Digital Skills: Confidence navigating computer systems and digital communication tools.
If you are a thoughtful decision-maker looking to build your career with us, we would love to hear from you!
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us and leave a voicemail.
Home Customer Service Advisor in Doncaster employer: Next plc
At our Enfield Retail Park location, we pride ourselves on being an excellent employer that values each team member's contribution. With a commitment to employee development from day one, we offer flexible working options and a supportive work culture that encourages growth and teamwork. Join us to be part of a dynamic environment where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Home Customer Service Advisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next plc:Your cover letter is your chance to shine! Tell us why you want to work at Next plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next plc!
How to prepare for a job interview at Next plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
