At a Glance
- Tasks: Analyse big data to design fair and effective collections strategies for credit customers.
- Company: NEXT, a dynamic company pushing boundaries in the global market.
- Benefits: Enjoy discounts, bonuses, and access to health and wellbeing services.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact on customer experiences while developing your analytical skills.
- Qualifications: Experience with big data, SQL, Python, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Overview
NEXT is dynamic and constantly evolving, pushing boundaries on a global scale. Our Credit and Risk team is responsible for a £1.3B portfolio, using data to drive insights that improve our customer proposition and business profit. We are looking for a Collections Strategy (Insight) Analyst to join our team. You will be at the heart of understanding our credit customers, designing and implementing strategies to support those in financial difficulty. This is an opportunity to use your analytical skills to make a real impact for our customers and the business.
What You Will Take On
In this role, you will work at pace to ensure our collections strategies are fair, empathetic, and effective. You will:
- Analyse at scale: Produce complex analysis and regular reporting using multiple data sources. You will work with big data sets, often involving billions of rows, to uncover meaningful patterns.
- Identify opportunities: Comment on trends and contribute ideas to solve challenges or improve processes.
- Refine strategies: Continuously review collections strategies to drive positive outcomes for customers while staying compliant with regulations.
- Collaborate across teams: Work with colleagues in our contact centres, marketing, and tech departments to deliver integrated solutions.
- Present insights: Build and present strategy recommendations to internal and external stakeholders with clarity and belief.
What You Will Bring
We are looking for a knowledgeable person who communicates with purpose and respect. You should have:
- Analytical experience: A background in an analyst position or a highly numerate field.
- Big data expertise: Experience working with large-scale data sets (billions of rows) is essential to succeed in this role.
- Industry expertise: The ideal candidate will have experience working on credit strategies. Specific experience in Collections or Collections Strategy is beneficial.
- Technical skills: Proficiency in tools such as SQL, Python and experience visualising your results using Excel, Googlesheets or PowerBI.
- A problem-solving mindset: A natural curiosity to get under the skin of complex data and find logical solutions.
- Strong communication: The ability to present insights clearly to gain buy-in for change.
Benefits
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Apply Before 06/05/2026
For further information, and to apply, please visit our website via the “Apply” button below.
Collections Strategy (Insight) Analyst employer: Next plc
NEXT is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to make a meaningful impact on both customers and the business. With a strong focus on employee growth, we offer extensive benefits including a performance-based bonus, access to an on-site nursery, and opportunities for professional development through apprenticeships. Located in a vibrant environment, our team collaborates across departments to drive innovative solutions, ensuring that every member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Strategy (Insight) Analyst
✨Tip Number 1
Get to know the company inside out! Research NEXT's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your analytical skills. Be ready to discuss how you've tackled big data challenges in the past. Use real examples to demonstrate your problem-solving mindset and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining NEXT and ready to dive into the collections strategy world.
We think you need these skills to ace Collections Strategy (Insight) Analyst
Some tips for your application 🫡
Show Off Your Analytical Skills:Make sure to highlight your analytical experience in your application. We want to see how you've tackled big data sets before, so share specific examples that showcase your skills and the impact of your work.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the Collections Strategy (Insight) Analyst role. Use keywords from the job description to show us you’re a perfect fit.
Be Clear and Concise:When presenting your insights or experiences, clarity is key. We appreciate straightforward communication, so keep your language simple and to the point. This will help us understand your thought process better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Next plc
✨Know Your Data Inside Out
Make sure you’re familiar with big data concepts and the tools mentioned in the job description, like SQL and Python. Prepare to discuss your previous experiences with large datasets and how you’ve used them to drive insights.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical mindset. Think of specific examples where you’ve identified trends or solved complex problems using data. This will show that you can think critically and make data-driven decisions.
✨Communicate Clearly and Confidently
Practice presenting your insights in a clear and engaging manner. You might be asked to explain your analysis to non-technical stakeholders, so focus on how you can convey complex information simply and effectively.
✨Understand the Company’s Values
Research NEXT’s approach to collections and customer care. Be prepared to discuss how you can contribute to their mission of being fair and empathetic in their strategies, which is crucial for this role.
