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- Tasks: Analyse data to optimise credit strategies and support customers in financial difficulty.
- Company: Join Next, a leading FTSE-100 fashion retailer with over 35,000 employees.
- Benefits: Enjoy discounts, bonuses, flexible working, and access to health and wellbeing services.
- Why this job: Make a real impact using data while developing your career in a dynamic team.
- Qualifications: Experience in analysis and collections strategy; proficiency in SQL or Python is essential.
- Other info: Hybrid working model with one day in the office; supportive workplace adjustments available.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Location: Head Office, Leicester (Hybrid working 1 day a week in the office)
Salary up to ÂŁ45,000 plus bonus & benefits
At Next we have a great opportunity for an analyst to join our growing Credit and Risk team as a Collections Strategy Analyst. As a team, we are responsible for analysing all aspects of our £1.3B credit portfolio and using data to drive insight on how we can optimise our customer proposition and business profit. You’ll be at the heart of understanding our credit customers and designing, testing and implementing strategy changes to help support those that are in financial difficulty and may be finding it challenging to pay their NEXT account. This is a brilliant opportunity for someone who has great data analysis skills and a real curiosity about solving business problems. You’ll need to be the kind of person who enjoys getting stuck into complex problems, confidently analysing a range of data using industry standard tools, such as SQL or Python, and working on cross functional projects to deliver great solutions for our customers.
You will:
- Produce regular reporting and carry out complex analysis, using multiple data sources.
- Comment on trends, adding value through contributing ideas and solutions to any problems or opportunities identified.
- Continuously review and refine collection strategies to improve recovery rates and drive good customer outcomes, ensuring that they are empathic, fair and compliant with all relevant regulations and industry standards.
- Build and present reporting and strategy recommendations relating to collections strategy at internal and external meetings where required.
- Work with internal and external teams to deliver these strategies. This could be across contact centre, marketing, customer experience, and tech.
About you:
- You will have experience of working in an analyst position or have a highly numerate/analytical background.
- Experience in Collections or Collections Strategy is essential.
- You will be a natural problem solver and enjoy working logically.
- You will have an eye for detail and the drive to get under the skin of complex business challenges.
- You will enjoy working with a diverse multi-discipline team to deliver results at pace.
- You will have experience of working with the following; Excel/SQL/Python/SAS/PowerBI.
- You will have strong verbal and written communication skills, to most effectively present your insights and gain buy-in to implement change.
This isn’t a checklist and we don’t expect you to tick every box, but a strong desire to learn fast, get stuck in and deliver value is essential. If you think that sounds like you, then we’d love to hear from you and find out if a career at Next could be your next great move!
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line) or call us on 0116 284 2486 and leave a voicemail.
Apply Before: 04/15/2025, 02:34 PM
For further information, and to apply, please visit our website via the “Apply” button below.
Collections Strategy Analyst employer: Next Plc
Contact Detail:
Next Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Strategy Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in collections strategy and data analysis. Understanding current industry practices will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the credit and risk sector, especially those who work in collections strategy. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your SQL and Python skills, as these are essential for the role. Consider working on personal projects or online courses that allow you to showcase your analytical abilities using these tools.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to solve complex problems in previous roles. Being able to articulate your thought process and the impact of your solutions will set you apart from other candidates.
We think you need these skills to ace Collections Strategy Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience in collections strategy. Use specific examples of how you've used data analysis to solve business problems, particularly in a financial context.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with tools like SQL or Python and how you’ve applied them in previous roles. Show that you understand the importance of empathy and compliance in collections.
Highlight Relevant Experience: When detailing your work history, focus on positions where you’ve worked as an analyst or in collections. Emphasise any cross-functional projects you’ve been involved in, showcasing your ability to collaborate with diverse teams.
Showcase Problem-Solving Skills: Provide examples of complex problems you've solved using data analysis. Discuss the methodologies you employed and the outcomes achieved, demonstrating your logical approach and attention to detail.
How to prepare for a job interview at Next Plc
✨Showcase Your Analytical Skills
As a Collections Strategy Analyst, you'll need to demonstrate your data analysis capabilities. Be prepared to discuss specific examples of how you've used tools like SQL or Python to solve complex problems in previous roles.
✨Understand the Business Context
Familiarise yourself with Next's credit portfolio and the challenges faced by customers in financial difficulty. Showing that you understand the business context will help you present relevant ideas during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would approach refining collection strategies or improving recovery rates, using data-driven insights to support your recommendations.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice presenting your insights clearly, as you may need to explain complex data findings to non-technical stakeholders during the interview.
