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- Tasks: Provide top-notch medical information to healthcare professionals and patients in Swedish and English.
- Company: Join a leading healthcare company focused on customer experience and quality service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by supporting patients and professionals with vital information.
- Qualifications: Degree in life sciences, fluency in Swedish and English, and customer service experience preferred.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Medical Information Customer Experience Specialist (MICES) provides accurate, high-quality technical and medical information to healthcare professionals, patients, and caregivers. The role requires delivering excellent customer service in both Swedish (C2/native) and English, while ensuring all responses comply with regulatory, quality and procedural standards. The specialist may also support second-line medical information activities such as escalation handling and content development.
Main Responsibilities
- Research and respond to enquiries received through multiple channels, including phone, email, webforms, live chat and postal mail, within defined timelines and quality standards.
- Accurately document all enquiries and responses in line with SOPs, Work Instructions and regulatory requirements.
- Identify and appropriately report adverse events and product quality complaints.
- Provide medical information in Swedish using approved English reference materials.
- Support second-line activities (where required), such as escalation management and content creation for the therapeutic area.
General Responsibilities
- Ensure consistent, high-quality service across all supported countries, working closely with Customer Experience Leads and Medical Information colleagues.
- Identify opportunities for continuous improvement and actively contribute to process enhancement initiatives.
- Represent Medical Information in country-based activities when required, including report preparation, meeting participation and internal awareness-building.
- Support relationship management for specific markets as needed.
- Act as a point of contact for Medical Information colleagues, ensuring country-specific information is current and that issues are communicated in a timely manner.
Required Skill Set
Basic Qualifications
- Degree in a life science or healthcare-related field (required).
- 1–2 years’ experience in medical information or a relevant scientific/healthcare role (preferred).
- Customer service experience (preferred).
- Fluency in Swedish (C2/native) and English with strong written and verbal communication skills.
Preferred Qualifications
- Pharmacy degree (preferred).
- Understanding of regulatory and compliance requirements related to Medical Affairs and Medical Information.
- Strong interpersonal and stakeholder communication skills.
Medical Information Customer Experience Specialist - Swedish in Tadworth employer: Next Phase Recruitment Limited
Contact Detail:
Next Phase Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist - Swedish in Tadworth
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical information field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and medical information. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your language skills! Since this role requires fluency in Swedish and English, make sure to highlight your proficiency during interviews. We suggest preparing a few examples of how you've used both languages in a professional setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Medical Information Customer Experience Specialist - Swedish in Tadworth
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Swedish and English, make sure to highlight your language skills right at the start. Use clear and professional language, but don’t be afraid to let your personality shine through!
Tailor Your Experience: When you’re writing about your past experiences, focus on those that relate directly to medical information or customer service. We want to see how your background makes you a perfect fit for this role, so be specific!
Be Detail-Oriented: Accuracy is key in this role, so demonstrate your attention to detail in your application. Double-check for any typos or errors, and ensure that all your information is presented clearly and concisely.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Next Phase Recruitment Limited
✨Brush Up on Medical Knowledge
Make sure you’re well-versed in medical terminology and the latest developments in healthcare. This role requires you to provide accurate information, so being knowledgeable will help you answer questions confidently.
✨Practice Your Language Skills
Since fluency in Swedish and English is crucial, practice speaking and writing in both languages. You might be asked to respond to a mock enquiry during the interview, so being comfortable in both languages will give you an edge.
✨Showcase Customer Service Experience
Prepare examples from your past roles where you delivered excellent customer service. Highlight how you handled difficult situations or escalations, as this will demonstrate your ability to manage enquiries effectively.
✨Familiarise Yourself with Regulatory Standards
Understanding the regulatory and compliance requirements related to Medical Affairs is key. Research these standards and be ready to discuss how they apply to the role, showing that you’re proactive and informed.