Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Customer Master Data team and ensure accurate customer account management.
- Company: Join a dynamic company focused on supply chain excellence and customer service.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Why this job: Make a real impact by improving customer data processes and leading a dedicated team.
- Qualifications: Experience in regulated industries and strong leadership skills required.
- Other info: Opportunity to work cross-functionally and drive process improvements.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Master Data Manager is responsible for leading the Customer Master Data (CMD) function and ensuring all customer account information is accurate, compliant, and effectively managed. This role sits within the wider Supply Chain organisation and has a strong focus on customer service, data governance, and process improvement. The position includes line management responsibility for the CMD team.
Key Responsibilities
- Master Data Ownership & Compliance
- Develop, implement, and continuously improve strategies and processes for managing customer master data across all product areas.
- Ensure all customer accounts are validated, compliant with regulations (including GDP), and accurately maintained in systems.
- Act as the subject matter expert for customer data processes, related systems, and any changes required due to business or operational evolution.
- Maintain clear documentation of decisions, processes, and policies to support organisational memory and compliance.
- Team Leadership
- Lead, support, and develop the Customer Master Data team.
- Set team objectives, KPIs, and priorities aligned with business needs.
- Promote a culture of accountability, collaboration, and continuous improvement.
- Support colleagues’ development, engagement, and progression.
- Cross‑Functional Collaboration
- Partner with stakeholders across Supply Chain, Quality, Commercial, and other functions to meet operational and strategic needs.
- Provide expert support on customer account issues, escalations, and data-driven problem solving.
- Work with logistics partners and service providers to ensure customer account setup and maintenance is aligned operationally and technically.
- Process Improvement & Technical Expertise
- Identify and implement opportunities to streamline and improve customer data processes.
- Use strong analytical skills to conduct deep-dive data analysis and identify trends, issues, or improvement areas.
- Support projects that enhance system capability, process automation, and data quality.
- Oversee resolution of system or interface issues (e.g., ERP systems).
- Leadership, Engagement & Culture
- Contribute to leadership forums and support organisational culture initiatives.
- Role model positive behaviours and support the development of a high-performing, collaborative working environment.
- Share best practices internally and externally where appropriate.
Skills & Experience Required
- Experience in a regulated industry (e.g., pharmaceuticals, FMCG, healthcare, manufacturing) or relevant customer/supply chain environment.
- Strong people‑management and leadership skills.
- Solid understanding of customer segments and how products move through the supply chain.
- Excellent stakeholder engagement and communication skills.
- Strong numerical analysis, data analysis, and data visualisation abilities.
- Ability to interpret and align with policies, procedures, and regulatory requirements.
- Strong organisational skills with the ability to prioritise and manage changing workloads.
Customer Master Data Manager in Tadworth employer: Next Phase Recruitment Limited
Contact Detail:
Next Phase Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Master Data Manager in Tadworth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in customer data management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with data governance and process improvement. This will give you an edge during interviews and show you're the real deal.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in potential roles. You never know what opportunities might pop up!
✨Tip Number 4
Prepare for interviews by brushing up on common questions related to customer master data management. Think about how you can demonstrate your leadership skills and your ability to collaborate across functions.
We think you need these skills to ace Customer Master Data Manager in Tadworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Master Data Manager role. Highlight your experience in data management, compliance, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer data management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led teams in previous roles. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Next Phase Recruitment Limited
✨Know Your Data Inside Out
As a Customer Master Data Manager, you'll need to demonstrate your expertise in customer data processes. Brush up on the latest regulations and compliance standards, especially GDP. Be ready to discuss how you've previously managed data accuracy and compliance in your past roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your approach to setting objectives and fostering a culture of accountability and collaboration within your team.
✨Emphasise Cross-Functional Collaboration
Collaboration is key in this position. Think of specific instances where you've partnered with different departments to solve problems or improve processes. Be ready to discuss how you can bridge gaps between teams and ensure smooth operations across the supply chain.
✨Demonstrate Analytical Prowess
Strong analytical skills are crucial for identifying trends and improving processes. Prepare to talk about your experience with data analysis and visualisation. Bring examples of how your insights have led to process improvements or enhanced system capabilities in previous roles.