At a Glance
- Tasks: Coordinate projects, manage client relationships, and improve processes in a dynamic environment.
- Company: Established education provider with a focus on growth and collaboration.
- Benefits: Fully remote work, competitive salary, and the chance to shape business processes.
- Other info: Join a growing team and enjoy flexibility and autonomy in your work.
- Why this job: Make a real impact while working closely with senior leadership in a supportive team.
- Qualifications: Experience in client-facing roles and strong organisational skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
- Commercial Support Coordinator
- £35,000 – £45,000 | Fully Remote (UK) | Permanent
Do you enjoy bringing structure to busy environments, building strong client relationships and ensuring projects run smoothly?
Are you commercially aware, highly organised and confident working with clients and senior stakeholders?
If so, this could be the perfect opportunity for you.
We are recruiting on behalf of an established and growing education and certification provider that works with external course creators to design, validate and deliver accredited qualifications.
Following a period of growth, the business is looking for a Commercial Support Coordinator to become a key part of a small, ambitious and founder-led team.
This is a varied role combining client management, commercial support, project coordination and process improvement.
You will play a central role in supporting clients, preparing proposals, coordinating qualification projects and creating the structure and processes needed to help the business continue to grow successfully.
Working closely with the Commercial Director and Project Manager, you will become a trusted point of contact for clients while helping to ensure projects are delivered efficiently and profitably.
This fully remote role offers flexibility, autonomy and the opportunity to make a genuine impact within a collaborative and growing organisation.
The Role
Key responsibilities will include
- Acting as a key point of contact for clients and building strong relationships.
- Supporting commercial activity, including proposals, pricing information and project scoping.
- Coordinating qualification projects with the Project Manager to ensure successful delivery.
- Managing actions, priorities and workflows across multiple projects.
- Documenting processes and creating clear, repeatable ways of working.
- Supporting client retention and helping to identify opportunities for additional business.
- Monitoring progress using CRM and project management systems.
- Helping to improve efficiency, reduce operational risk and bring greater structure to the business.
About You
We are interested in candidates from backgrounds such as
- Account Management
- Client Services
- Customer Success
- Commercial Support
- Project Coordination
- Client Delivery
- Commercial Operations
You will ideally have
- Experience working in a client-facing commercial or operational role.
- Strong relationship-building and communication skills.
- Commercial awareness and confidence supporting proposals, pricing or project scoping.
- Excellent organisational skills and the ability to manage multiple priorities.
- Experience documenting processes or creating workflows.
- A proactive and solutions-focused approach.
- The ability to work independently in a fully remote environment.
Experience within education, training, qualifications, awarding organisations or certification would be beneficial, but it is not essential.
What’s on Offer?
- Fully remote working.
- A varied and impactful role.
- The opportunity to work closely with senior leadership.
- A supportive, collaborative and growing business.
- The chance to help shape processes and contribute to long-term success.
If you are looking for a role where you can combine commercial awareness, client relationship skills and strong organisation to make a real difference, we would love to hear from you.
Apply today to find out more
Commercial Support Coordinator employer: Next Move Recruitment Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Move Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Move Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Move Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Next Move Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Move Recruitment Ltd!
How to prepare for a job interview at Next Move Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
