At a Glance
- Tasks: Provide crisis support and advocacy for women and children facing domestic abuse.
- Company: Next Link, a leading provider of domestic abuse services in Bristol.
- Benefits: Up to 30 days annual leave, training opportunities, and health programmes.
- Other info: Join a passionate team dedicated to empowering survivors of domestic violence.
- Why this job: Make a real difference in the lives of vulnerable women and children.
- Qualifications: Experience in supporting vulnerable individuals and strong communication skills.
The predicted salary is between 28598 - 28598 £ per year.
Are you looking for a dynamic and rewarding role working to support women and girls who are being or at risk of being subjected to Domestic Abuse? We have an exciting opportunity for a Female* Duty Triage Worker to join our team based in Bristol. You will join us on a Permanent Contract, on a part-time basis working 18.75 hours per week. This includes some Saturday working and participation in an out of hours (home based) telephone rota, and in return, you will receive a competitive salary of Point 12 £28,598 per annum pro rata and benefits.
Established in 1999, Next Link is the leading provider of domestic abuse services to women and children in Bristol and South Gloucestershire. At Next Link we are committed to providing holistic, empowering and personalised support and advocacy to women and children experiencing domestic abuse. We are looking for outstanding individuals who have a passion for supporting victims of domestic abuse.
If you have professional knowledge and experience of working with domestic abuse and violence issues and are highly self-motivated, we would love to hear from you. In return for joining us, we will offer you:
- Up to 30 days annual leave (depending on length of service)
- 3 extra holidays including International Women's Day
- Excellent development and training opportunities
- Employer pension contribution (minimum 5% of your gross salary)
- Mindful Employer Plus Scheme
- Cycle to Work Scheme
- Long Service Awards
- Health and wellbeing programme
About the role: Our Female* Duty Triage Worker is responsible for providing a high-quality telephone crisis response service providing advice, information, advocacy and support to women and children experiencing domestic abuse; families; professionals and other users of the Next Link helpline. The role involves empowering survivors to increase their options, make positive choices/decisions, increase their confidence, safety and recovery.
Key duties and responsibilities of our Female* Duty Triage Worker:
- Answer Duty Helpline calls, responding to women and families experiencing domestic violence by providing support, advice, practical and emotional help.
- Provide a triage service ensuring initial needs and risks are assessed and understood, carry out short term risk management, safety planning; identify and refer to services appropriate to their needs.
- Provide high-quality telephone or face to face crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights and other appropriate interventions.
- Advise women of their rights and options for seeking help and support from other agencies to ensure barriers to accessing support and protection are minimised.
- Maintain up to date, accurate, legible and accessible records of all work and contact with service users, other agencies/professionals and others, ensuring that they meet the requirements of data protection, confidentiality and the Advice Quality Standards.
This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.
What we are looking for in our ideal Female* Duty Triage Worker:
- Numeracy and literacy to GCSE level/NVQ 2 or equivalent.
- Experience of providing telephone or 1-1 support to vulnerable people.
- Evidence of the ability to assess the needs of callers experiencing domestic violence.
- Evidence of a methodical and well organised approach to work.
- Evidence of the ability to build effective relationships, both internally and externally with a wide range of statutory and voluntary agencies.
- The ability to provide respectful, non-judgemental, and confidential support to women and their children.
- Ability to work as part of a team demonstrating a flexible approach including a commitment to being part of a rota and on-call system.
- Ability to maintain accurate and up-to-date records and to communicate using common Microsoft Office packages.
- The ability to deal with and diffuse crisis and emergency situations in a professional and effective manner.
- Understanding of the diverse needs of women/families experiencing domestic violence.
If you are passionate about ensuring vulnerable women have a safe, comfortable place to live, please apply now to join us as our Female* Duty Triage Worker and contribute to the valuable work Next Link and its wider services, delivering hope and support to survivors of domestic violence and abuse.
How to apply: Please download the Application Pack from our website and complete the Application Form. Please submit your Application by 9am Tuesday 30th June 2026. Please do not send CVs. Interviews will be held on Tuesday 7th July 2026.
Female* Duty Triage Worker employer: Next-Link
Next Link is an exceptional employer dedicated to empowering women and children affected by domestic abuse, offering a supportive work culture that prioritises employee wellbeing and professional development. Located in Bristol, our team enjoys generous benefits including up to 30 days of annual leave, a health and wellbeing programme, and excellent training opportunities, all while making a meaningful impact in the community. Join us as a Female* Duty Triage Worker and be part of a passionate team committed to delivering hope and support to survivors.
