At a Glance
- Tasks: Maintain and repair fire safety systems while providing top-notch customer service.
- Company: Join a respected leader in the fire and life safety industry with nearly 50 years of experience.
- Benefits: Enjoy a competitive salary, company vehicle, ongoing training, and wellness programmes.
- Other info: Work independently with a supportive team and enjoy excellent career development opportunities.
- Why this job: Make a real difference by ensuring safety and compliance for customers across the South West.
- Qualifications: Experience in fire safety systems and strong customer service skills are essential.
Salary: £35,000 – £42,000 DOE
Location: Field Based – South West Region
Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week)
Are you an experienced Field Service Engineer looking for a new opportunity with a well-established and highly respected business? Our client has been operating successfully for almost 50 years and is recognised as a leader within the service and installation industry. Due to continued growth, they are looking for a Field Service Engineer to join their team and support customers across the South West.
This is an excellent opportunity for an experienced engineer to join a professional and supportive organisation, working independently across a varied customer base while being part of a wider team committed to delivering excellent service and technical expertise. The role will cover North Bristol, South Wales, the M5 Corridor towards Gloucester and across to Swindon, so candidates ideally based in or around North Bristol would be well positioned for the region.
What’s on offer?
- £35,000 – £42,000 salary, depending on experience
- Company-provided vehicle
- Company IT equipment and mobile phone
- Tools and PPE provided
- 20 days' holiday plus bank holidays, increasing with length of service
- NEST Pension / Group Life Assurance – 2x annual salary
- Nutritionist and fitness programmes
- Cycle to Work scheme / Retail discounts
- Ongoing technical training and development opportunities
The Role
As a Field Service Engineer, you will be responsible for visiting customer sites across your allocated region, carrying out planned preventative maintenance, responding to call-outs and completing fault-finding and remedial works on fire safety systems. You will play an important role in ensuring customers’ systems remain safe, compliant and fully operational, while providing a professional and high level of customer service at every visit.
The role offers plenty of variety, with responsibilities including:
- Completing planned preventative maintenance in line with customer schedules
- Responding to emergency call-outs and unscheduled work within agreed SLAs
- Diagnosing faults and carrying out remedial and modification works
- Completing service worksheets and relevant documentation accurately and in line with BS5839 requirements
- Identifying non-compliances and additional works, providing clear feedback to the Field Services Manager
- Carrying out follow-up visits to ensure remedial works are completed within agreed timescales
- Supporting installation teams where required
- Building strong and professional relationships with customers, suppliers and internal teams
- Ensuring all work is completed safely and in line with company policies and procedures
- Working closely with the QHSE Manager regarding audits, equipment calibration and health and safety requirements
About You
We are looking for a technically capable and customer-focused engineer who enjoys working independently and takes pride in delivering a high standard of work. You will ideally have:
- FIA Foundation qualification
- Strong knowledge of BS5839
- Experience fault finding on fire safety systems
- Experience modifying fire safety system configurations
- Good IT skills
- Strong organisation and time management skills
- A positive, approachable and professional manner
- Excellent communication and customer service skills
- A practical, accountable and solutions-focused approach to your work
Further FIA training and development will be encouraged, with opportunities to develop your technical knowledge in advanced and specialist areas.
Field Service Engineer – Fire & Life Safety Systems employer: Next Level Talent Group
Join a forward-thinking company with a global presence and state-of-the-art facilities near Birmingham, where your skills as a Tool Room Operative will be valued and nurtured. Enjoy a supportive work culture that prioritises employee growth, offering comprehensive benefits such as a competitive salary, generous holiday allowance, and health plans, all while working in a dynamic environment that encourages continuous improvement and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Fire & Life Safety Systems
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Next Level Talent Group and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Next Level Talent Group.
We think you need these skills to ace Field Service Engineer – Fire & Life Safety Systems
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Next Level Talent Group will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Next Level Talent Group specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Next Level Talent Group
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Next Level Talent Group. It shows you’re proactive about your professional development!
