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For Companies At a Glance
- Tasks: Lead customer service operations and enhance client relationships in a growing marketing business.
- Company: A well-established specialist marketing company with a focus on niche industries.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the driving force behind exceptional customer experiences and make a real difference.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Join a dynamic team and contribute to exciting projects in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
About the Company
Our client, a small, well-established and growing specialist marketing business serving a niche industry sector, is investing in the next phase of a proven customer enquiry and appointment-setting service. Due to increased demand, we are recruiting a Customer Services Manager to take ownership of this function.
This is a specialist, multi-client role, acting as the first point of contact for customers.
Customer Services Manager in Stratford-upon-Avon employer: Next Level Recruitment LLP
Contact Detail:
Next Level Recruitment LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in Stratford-upon-Avon
✨Tip Number 1
Before you even think about applying, make sure your LinkedIn profile is polished and reflects your experience. We want to see a strong online presence that showcases your skills in customer service management.
✨Tip Number 2
Networking is key! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insights into the company culture and might just help you get your foot in the door.
✨Tip Number 3
Prepare for the interview by researching common customer service scenarios. We recommend practising your responses to demonstrate how you would handle various situations as a Customer Services Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Services Manager in Stratford-upon-Avon
Some tips for your application 🫡
Keep It Relevant: Make sure your CV and cover letter highlight your experience in customer service management. Tailor your application to show how your skills align with the role we're offering.
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about working in a niche industry and how you can contribute to our growing team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your qualifications without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your information is processed quickly and efficiently, making it easier for us to get back to you!
How to prepare for a job interview at Next Level Recruitment LLP
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their niche market, the services they offer, and their customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Services Manager, you'll likely face scenario-based questions. Think of examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Leadership Skills
In this role, you'll be taking ownership of the customer service function. Be ready to discuss your leadership style and how you motivate a team. Share specific instances where you've led a team to success or improved customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's future plans, the challenges they face in customer service, or how success is measured in this role. This shows that you're thinking ahead and are genuinely interested in contributing to their growth.
