At a Glance
- Tasks: Manage B2B accounts and oversee project delivery with a focus on quality and timelines.
- Company: Dynamic agency with a people-focused culture, partnering with leading B2B brands.
- Benefits: Collaborative environment, opportunity for growth, and hands-on experience in digital campaigns.
- Other info: Work 3 days in the office, perfect for building connections and teamwork.
- Why this job: Join a vibrant team and make a real impact on exciting B2B projects.
- Qualifications: Experience in client services and project management, especially in B2B and digital campaigns.
The predicted salary is between 36000 - 60000 £ per year.
With a collaborative, people-focused culture, the agency partners with leading B2B brands to deliver strategic and digital campaigns that make an impact. We’re looking for an experienced and hands-on agency professional with the confidence, vision, and drive to oversee some great B2B accounts.
- Oversee project delivery, ensuring timelines, budgets, and quality standards are met.
- Provide the Managing Director with regular updates, insights, and recommendations.
- Drive continuous improvement in client service processes and delivery standards.
- Ensure client retention and account growth through excellent service and strategic input.
- A strong agency background with experience in a senior client services role or someone at Senior Account Manager level, ready to step up.
- Experience working across B2B accounts.
- Experience in digital campaign delivery and the reviewing of analytics/results.
- Excellent project management experience.
- Able to spin multiple plates and work at pace; this is a hands-on role delivering projects and campaigns.
3 days in the office.
Customer Account Manager (Temp) employer: Next Level - Marketing, Creative, Pr & Digital Recruitment
As a Customer Account Manager at our agency, you'll thrive in a dynamic, people-focused environment that champions collaboration and innovation. We offer a supportive culture where your expertise will be valued, alongside opportunities for professional growth through hands-on project management and strategic client engagement. Located in a vibrant area, our agency not only prioritises work-life balance with flexible office days but also fosters a sense of community among team members, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Next Level - Marketing, Creative, Pr & Digital Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (Temp)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Level - Marketing, Creative, Pr & Digital Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Level - Marketing, Creative, Pr & Digital Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager (Temp)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Level - Marketing, Creative, Pr & Digital Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Next Level - Marketing, Creative, Pr & Digital Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Level - Marketing, Creative, Pr & Digital Recruitment!
How to prepare for a job interview at Next Level - Marketing, Creative, Pr & Digital Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
