At a Glance
- Tasks: Provide exceptional customer support to Finnish-speaking players in the iGaming sector.
- Company: Join a renowned iGaming company in beautiful Malta with a vibrant culture.
- Benefits: Relocation assistance, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous learning.
- Why this job: Merge your Finnish skills with your passion for gaming and customer service.
- Qualifications: Fluency in Finnish and English; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience.
Your responsibilities will involve:
- Providing top-notch customer support to Finnish-speaking clients via chat, email, and phone.
- Timely and effectively resolving customer inquiries and concerns.
- Guiding customers through our gaming offerings and services to enhance their enjoyment.
- Working collaboratively with fellow team members to maintain high-quality service.
- Documenting customer interactions in our CRM system accurately.
- Collecting feedback from customers and using it to suggest service improvements.
- Participating in training sessions to continually develop your product knowledge and customer service skills.
Requirements:
- Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus.
- Prior experience in customer service or a similar role is preferred.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Able to multitask and excel in a fast-paced work environment.
- Familiarity with CRM software and customer support systems is advantageous.
- Willingness to relocate to Malta and embrace a new culture.
- A keen interest in gaming and understanding of the iGaming industry is a significant asset.
Career growth opportunities in a renowned iGaming company.
Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in Swansea employer: Next Job Abroad
Next Job Abroad offers a vibrant work culture in the sunny locale of Malta, where employees are encouraged to thrive both personally and professionally. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members excel in their roles while enjoying the benefits of a supportive and dynamic environment. Join us for a rewarding career in bank customer service, where your sales experience will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in the iGaming industry, especially those already working in customer support roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for the interview by researching the company and its gaming offerings. Show your enthusiasm for the role and the iGaming sector. We want to see that you’re not just another candidate but someone who genuinely cares about providing top-notch customer service.
✨Tip Number 3
Practice your Finnish and English communication skills! Since you'll be engaging with Finnish-speaking players, being fluent is key. Try role-playing common customer scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you started on this exciting journey to Malta!
We think you need these skills to ace Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in Swansea
Some tips for your application 🫡
Show Off Your Finnish Skills:Make sure to highlight your fluency in Finnish right from the start. We want to see how you can use your language skills to connect with our customers and enhance their gaming experience!
Tailor Your Application:Don’t just send a generic application! Take a moment to customise your CV and cover letter to reflect your passion for customer service and the iGaming industry. We love seeing candidates who take the time to align their experiences with what we’re looking for.
Be Yourself:Let your personality shine through in your application. We’re looking for enthusiastic and communicative individuals, so don’t be afraid to show us your unique style and approach to customer support!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team in Malta!
How to prepare for a job interview at Next Job Abroad
✨Brush Up on Your Finnish
Since you'll be engaging with Finnish-speaking players, make sure your language skills are sharp. Practise common customer service phrases and gaming terminology in Finnish to show your fluency and confidence during the interview.
✨Know the iGaming Industry
Familiarise yourself with the iGaming sector before the interview. Research popular games, trends, and customer expectations. This knowledge will not only impress your interviewers but also help you understand the role better.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you resolved issues or enhanced a customer's experience. This will demonstrate your dedication to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
