At a Glance
- Tasks: Provide exceptional customer support to Finnish-speaking players in the iGaming sector.
- Company: Join a renowned iGaming company with a vibrant and diverse culture.
- Benefits: Competitive salary, health care benefits, and relocation assistance to beautiful Malta.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Kickstart your career while enjoying life on a stunning Mediterranean island.
- Qualifications: Fluency in Finnish and English; customer service experience preferred.
The predicted salary is between 26000 - 26000 £ per year.
Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience.
Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze!
- Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone.
- Timely and effectively resolve customer inquiries and concerns.
- Guide customers through our gaming offerings and services to enhance their enjoyment.
- Work collaboratively with fellow team members to maintain high-quality service.
- Document customer interactions in our CRM system accurately.
- Collect feedback from customers and use it to suggest service improvements.
- Participate in training sessions to continually develop your product knowledge and customer service skills.
Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus. Prior experience in customer service or a similar role is preferred. Excellent communication and interpersonal skills, with a focus on customer satisfaction. Able to multitask and excel in a fast-paced work environment. Familiarity with CRM software and customer support systems is advantageous. Willingness to relocate to Malta and embrace a new culture. A keen interest in gaming and understanding of the iGaming industry is a significant asset.
Career growth opportunities in a renowned iGaming company. International & diverse work environment. Competitive performance bonuses. Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. Yearly salary €26,000 excluding bonuses. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Work for a Great Place to Work-Certified Company. Relocation package (reviewed case by case).
This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in Oxford employer: Next Job Abroad
Join Next Job Abroad as a Finnish Speaking Customer Support Agent and immerse yourself in the vibrant iGaming industry while living in beautiful Malta. We offer a supportive work culture that prioritises employee growth, with comprehensive training and competitive performance bonuses, all within a diverse international team. Enjoy the benefits of a lower cost of living, health care perks, and a relocation package that makes your move seamless, ensuring you can focus on delivering exceptional customer service in a stunning Mediterranean setting.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Job Abroad. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Job Abroad before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Job Abroad:Your cover letter is your chance to shine! Tell us why you want to work at Next Job Abroad specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Job Abroad!
How to prepare for a job interview at Next Job Abroad
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
