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- Tasks: Provide exceptional customer support to Finnish-speaking players in the iGaming sector.
- Company: Join a renowned iGaming company in beautiful Malta.
- Benefits: Competitive salary, relocation assistance, and health benefits.
- Why this job: Merge your language skills with a passion for gaming while living in a stunning location.
- Qualifications: Fluency in Finnish and English; customer service experience preferred.
- Other info: Enjoy career growth opportunities and a vibrant, diverse work environment.
The predicted salary is between 26000 - 26000 £ per year.
Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience.
Your responsibilities will involve:
- Providing top-notch customer support to Finnish-speaking clients via chat, email, and phone
- Timely and effectively resolving customer inquiries and concerns
- Guiding customers through our gaming offerings and services to enhance their enjoyment
- Working collaboratively with fellow team members to maintain high-quality service
- Documenting customer interactions in our CRM system accurately
- Collecting feedback from customers and using it to suggest service improvements
- Participating in training sessions to continually develop your product knowledge and customer service skills
Requirements:
- Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus
- Prior experience in customer service or a similar role is preferred
- Excellent communication and interpersonal skills, with a focus on customer satisfaction
- Able to multitask and excel in a fast-paced work environment
- Familiarity with CRM software and customer support systems is advantageous
- Willingness to relocate to Malta and embrace a new culture
- A keen interest in gaming and understanding of the iGaming industry is a significant asset
Benefits:
- Career growth opportunities in a renowned iGaming company
- International & diverse work environment
- Competitive performance bonuses
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
- Yearly salary €26.000 excluding bonuses
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Work for a Great Place to Work-Certified Company
- Relocation package (reviewed case by case)
This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in London employer: Next Job Abroad
Contact Detail:
Next Job Abroad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in London
✨Tip Number 1
Get to know the company! Research Next Job Abroad and the iGaming industry. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your Finnish! Since you'll be supporting Finnish-speaking clients, brush up on your language skills. Role-play common customer scenarios with a friend to build confidence in handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with others in the industry can provide insider tips and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources and support from us at StudySmarter to help you land that job!
We think you need these skills to ace Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. in London
Some tips for your application 🫡
Show Off Your Finnish Skills: Make sure to highlight your fluency in Finnish in your application. We want to see how you can use your language skills to connect with our Finnish-speaking customers and enhance their gaming experience!
Tailor Your Experience: When you’re writing your application, focus on any previous customer service roles you've had. We love seeing how your past experiences can help you shine in this role, so don’t hold back!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and communicative individuals, so don’t be afraid to show us who you are and why you’re passionate about customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Next Job Abroad
✨Brush Up on Your Finnish
Since this role requires fluency in Finnish, make sure you practice speaking and writing in the language. Prepare to answer common customer service scenarios in Finnish, as this will showcase your language skills and confidence during the interview.
✨Know the iGaming Industry
Familiarise yourself with the iGaming sector, including popular games and trends. Being able to discuss your knowledge of the industry will impress the interviewers and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training processes, or team dynamics. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.