At a Glance
- Tasks: Provide top-notch customer support to Finnish-speaking clients in the exciting iGaming industry.
- Company: Join a renowned iGaming company in beautiful Malta with a vibrant culture.
- Benefits: Competitive salary, health care benefits, and a relocation package to Malta.
- Other info: Enjoy a diverse workplace, career growth opportunities, and a Mediterranean lifestyle.
- Why this job: Embrace a new adventure while building a rewarding career in a dynamic environment.
- Qualifications: Fluency in Finnish and English, with customer service experience preferred.
The predicted salary is between 26000 - 26000 £ per year.
Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience.
In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable!
Responsibilities:- Deliver superior customer support via chat, email, and phone to Finnish-speaking clients.
- Quickly and effectively resolve customer questions and concerns.
- Guide customers through our gaming products and services to enhance their experience.
- Collaborate with team members to maintain high service quality standards.
- Record customer interactions accurately in our CRM system.
- Collect and relay customer feedback to contribute to service enhancements.
- Engage in ongoing training opportunities to improve product knowledge and service skills.
- Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus.
- Experience in customer service or a similar role is preferred.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Able to multitask and excel in a fast-paced environment.
- Familiarity with CRM systems and customer support tools is advantageous.
- Willingness to relocate to Malta and embrace a new cultural experience.
- A genuine interest in gaming and familiarity with the iGaming industry is a significant asset.
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26,000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case).
This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included in Halifax employer: Next Job Abroad
Next Job Abroad is an exceptional employer, offering a vibrant and diverse work culture in the heart of Malta's stunning Mediterranean landscape. With a focus on employee growth, competitive performance bonuses, and comprehensive training, we ensure that our Finnish Speaking Customer Support Agents thrive both personally and professionally. Enjoy a fulfilling career in the iGaming industry while benefiting from a lower cost of living and a supportive community that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Next Job Abroad. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Next Job Abroad before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Next Job Abroad:Your cover letter is your chance to shine! Tell us why you want to work at Next Job Abroad specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Next Job Abroad!
How to prepare for a job interview at Next Job Abroad
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
