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- Tasks: Provide top-notch customer support to Finnish-speaking clients in the iGaming sector.
- Company: Join Next Job Abroad, a leader in the iGaming industry, based in stunning Malta.
- Benefits: Enjoy competitive bonuses, health care benefits, and a relocation package to beautiful Malta.
- Why this job: Experience a vibrant lifestyle while building a rewarding career in a dynamic work environment.
- Qualifications: Fluency in Finnish and English; customer service experience preferred but not essential.
- Other info: Embrace a new culture with fully paid training and opportunities for career growth.
The predicted salary is between 21000 - 26000 £ per year.
Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience.
In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable!
Responsibilities- Deliver superior customer support via chat, email, and phone to Finnish-speaking clients
- Quickly and effectively resolve customer questions and concerns
- Guide customers through our gaming products and services to enhance their experience
- Collaborate with team members to maintain high service quality standards
- Record customer interactions accurately in our CRM system
- Collect and relay customer feedback to contribute to service enhancements
- Engage in ongoing training opportunities to improve product knowledge and service skills
- Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus
- Experience in customer service or a similar role is preferred
- Excellent communication and interpersonal skills, with a focus on customer satisfaction
- Able to multitask and excel in a fast-paced environment
- Familiarity with CRM systems and customer support tools is advantageous
- Willingness to relocate to Malta and embrace a new cultural experience
- A genuine interest in gaming and familiarity with the iGaming industry is a significant asset
- Career growth opportunities in a renowned iGaming company
- International & diverse work environment
- Competitive performance bonuses
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
- Yearly salary €26.000 excluding bonuses
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Work for a Great Place to Work-Certified Company
- Relocation package (reviewed case by case)
This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included employer: Next Job Abroad
Contact Detail:
Next Job Abroad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included
✨Tip Number 1
Familiarise yourself with the iGaming industry before applying. Understanding the gaming products and services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Think of examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Tip Number 3
Practice your Finnish communication skills, focusing on customer support scenarios. Being able to demonstrate your fluency in real-life situations can set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of Next Job Abroad. Tailoring your approach to align with their ethos can make a positive impression during the interview process.
We think you need these skills to ace Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Included
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills, particularly in Finnish and English. Emphasise any previous roles in the iGaming industry or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the iGaming industry. Mention your ability to provide exceptional customer support and how you can contribute to enhancing the customer experience.
Showcase Relevant Skills: In your application, clearly outline your communication skills, multitasking abilities, and familiarity with CRM systems. Provide examples of how you've successfully resolved customer issues in the past.
Express Willingness to Relocate: Since this position includes relocation to Malta, express your excitement about embracing a new culture and lifestyle. Highlight any previous experiences you have had with moving or adapting to new environments.
How to prepare for a job interview at Next Job Abroad
✨Showcase Your Language Skills
Since this role requires fluency in Finnish and a strong command of English, be prepared to demonstrate your language proficiency during the interview. You might be asked to engage in a conversation or answer questions in both languages.
✨Familiarise Yourself with iGaming
Having a genuine interest in gaming and familiarity with the iGaming industry is a significant asset. Research the company’s gaming products and services, and be ready to discuss how you can enhance customer experiences based on your knowledge.
✨Prepare for Customer Scenarios
Expect to be presented with customer service scenarios during the interview. Practice how you would handle various situations, such as resolving complaints or guiding customers through a product, to showcase your problem-solving skills.
✨Highlight Your Multitasking Abilities
This role involves managing multiple customer inquiries simultaneously. Be ready to share examples from your past experiences where you successfully multitasked in a fast-paced environment, demonstrating your ability to stay organised and efficient.
