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- Tasks: Provide exceptional customer support to Finnish-speaking clients in the iGaming sector.
- Company: Join Next Job Abroad, a leading player in the dynamic iGaming industry.
- Benefits: Enjoy competitive bonuses, healthcare benefits, and a relocation package to beautiful Malta.
- Why this job: Kickstart your career in a vibrant culture while helping others enjoy their gaming experience.
- Qualifications: Fluency in Finnish and English; prior customer service experience is preferred.
- Other info: Experience a lower cost of living and work in a Great Place to Work-Certified Company.
The predicted salary is between 20800 - 36400 ÂŁ per year.
Finnish Speaking – Customer Support Agent iGaming in Malta – Relocation Incl.
Finnish Speaking – Customer Support Agent iGaming in Malta – Relocation Incl.
1 month ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by Next Job Abroad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience.
Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze!
Responsibilities
- Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone
- Timely and effectively resolve customer inquiries and concerns
- Guide customers through our gaming offerings and services to enhance their enjoyment
- Work collaboratively with fellow team members to maintain high-quality service
- Document customer interactions in our CRM system accurately
- Collect feedback from customers and use it to suggest service improvements
- Participate in training sessions to continually develop your product knowledge and customer service skills
Requirements
- Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus
- Prior experience in customer service or a similar role is preferred
- Excellent communication and interpersonal skills, with a focus on customer satisfaction
- Able to multitask and excel in a fast-paced work environment
- Familiarity with CRM software and customer support systems is advantageous
- Willingness to relocate to Malta and embrace a new culture
- A keen interest in gaming and understanding of the iGaming industry is a significant asset
Benefits
- Career growth opportunities in a renowned iGaming company
- International & diverse work environment
- Competitive performance bonuses
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Work for a Great Place to Work-Certified Company
- Relocation package (reviewed case by case)
- This is more than just a job, it\’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
IT Services and IT Consulting
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Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. employer: Next Job Abroad
Contact Detail:
Next Job Abroad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
✨Tip Number 1
Familiarise yourself with the iGaming industry before applying. Understanding the games and services offered will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your Finnish language skills, especially in a customer service context. Engaging in conversations or role-playing scenarios can boost your confidence and fluency, making you stand out during the selection process.
✨Tip Number 3
Network with current or former employees in the iGaming sector. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Be prepared to discuss your customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
We think you need these skills to ace Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Finnish and English in your CV and cover letter. Mention any additional languages you speak, as this could set you apart from other candidates.
Showcase Customer Service Experience: Detail any previous customer service roles you've held, focusing on your ability to resolve issues and enhance customer satisfaction. Use specific examples to illustrate your skills.
Express Enthusiasm for iGaming: Convey your passion for the iGaming industry in your application. Discuss any relevant experience or knowledge you have about gaming, which will demonstrate your genuine interest in the role.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the listing to show that you understand the role and are a good fit for the company culture.
How to prepare for a job interview at Next Job Abroad
✨Showcase Your Language Skills
Since this role requires fluency in Finnish, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play customer interactions in Finnish, so practice speaking clearly and confidently.
✨Understand the iGaming Industry
Familiarise yourself with the iGaming sector before the interview. Research popular games, trends, and customer expectations in this industry. Showing that you have a genuine interest and understanding of gaming will impress your interviewers.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or resolve common issues. Providing specific examples from your past experiences can help illustrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, training processes, or career growth opportunities. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
