At a Glance
- Tasks: Manage and improve IT infrastructure while ensuring top-notch cybersecurity and support.
- Company: Join a leading global manufacturer in the aerospace industry.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to lead exciting IT projects and collaborate with talented professionals.
- Why this job: Be at the forefront of technology and make a real impact in a growing company.
- Qualifications: 3-5 years of IT infrastructure experience and essential certifications.
Working Hours: Monday – Friday (08.00am – 17:00pm)
Due to expansion, Next Generation are currently recruiting for an IT Support Engineer to work with a leading global manufacturer who produce machined components supplying predominantly into the Aerospace industry.
As the IT Support Engineer you will be responsible for the owning, securing and continuously improving the group IT environment ensuring high availability, robust cybersecurity, and a seamless technology experience aligned to operational objectives.
Duties of the IT Support Engineer
- Own and maintain the full IT infrastructure across all UK sites (servers, endpoints, networking, cloud tenancy).
- Ensure high system availability, performance and resilience in line with agreed service levels.
- Lead cybersecurity controls including MFA, endpoint protection, patch management and vulnerability remediation.
- Maintain and test backup and disaster recovery processes, ensuring documented and validated restore capability.
- Provide 2nd/3rd line technical support and act as the primary escalation point for infrastructure issues.
- Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online administration.
- Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP.
- Oversee network infrastructure (firewalls, VLANs, VPNs, Wi-Fi and site connectivity).
- Support and optimise ERP/MRP systems and related manufacturing integrations.
- Manage third-party IT providers, contracts, licensing and hardware procurement.
- Lead and deliver IT projects (e. g., migrations, network refresh, system upgrades).
- Develop and maintain accurate IT documentation including asset registers, network diagrams and policies.
- Train and support end users, promoting structured ticketing and digital best practice
- Recommend and implement continuous improvement initiatives aligned to business growth and acquisitions.
- Translate technical risks and investment needs into clear, commercially focused reports for leadership.
- Troubleshoot Remote Workers (VPN Issues)
- Meeting targets and SLA’s
- Working with 3rd party vendors where required
The successful candidate for the IT Support Engineers position will have the following experience:
- 3 – 5 years experience working with IT Infrastructure (Essential)
- Comp TIA Network+ / Security (Essential)
- Networking basics; TCP/IP, DNS, DHCP, WI-FI Connectivity (Essential)
- Identity Management; Active Directory, Azure AD basics (Essential)
- Hardware: PC builds, Peripherals, printing, cabling (Essential)
Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate.
If you haven’t been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.
By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy.
Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors.
We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move
IT Support Engineer in Willenhall employer: Next Generation
Join a dynamic team as a Depot Operative in Redditch, where you will enjoy a supportive and professional work environment that prioritises employee growth and development. With a competitive salary and excellent training opportunities, this role offers the chance to engage in varied warehouse duties while progressing your career in a hands-on setting. Embrace the opportunity to learn new skills and contribute to a well-organised and safe workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Willenhall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Next Generation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Next Generation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Next Generation!
✨Direct Apply to Next Generation
Let's not forget to apply directly through the Next Generation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Willenhall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Next Generation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Next Generation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Next Generation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
