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- Tasks: Manage customer accounts and build strong relationships to ensure satisfaction and growth.
- Company: Established engineering company specialising in precision engineering for the Aerospace Industry.
- Benefits: Competitive salary, 25 days holiday, and a friendly work environment.
- Why this job: Join a dynamic team and make a real impact in customer relations and business growth.
- Qualifications: Experience in account management or customer service with strong communication skills.
- Other info: Enjoy a supportive culture with opportunities for professional development.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Location: Willenhall
Salary: ÂŁ35,000
Job Type: Permanent, Full Time
Working Hours: 8.00am - 17.00pm (13:30pm finish on Fridays)
Holiday Entitlement: 25 days holiday + Bank holidays
Overview: Due to continued growth, Next Generation are recruiting for an Account Manager to work with a well‑established engineering company based in Willenhall who specialise in precision engineering for the Aerospace Industry.
Key Role: We are looking for a proactive and customer focused Account Manager to join our Commercial team. This is a key role responsible for supporting and growing customer relationships through clear communication and strong coordination.
Responsibilities:
- Act as the main point of contact for your assigned accounts, ensuring customers receive a responsive, high quality experience at every stage of their journey.
- The role combines relationship management, commercial awareness, and operational coordination to help retain customers, grow account value, and support profitable business growth.
- Duties will include:
- Act as the primary contact for assigned customer accounts, building strong long‑term relationships at all levels.
- Develop a clear understanding of customer expectations to deliver consistent service and satisfaction.
- Manage customer communication, including quotations, order status, and delivery updates.
- Identify opportunities for account growth through upselling, cross selling, and new product introductions.
- Support sales forecasting, pipeline management, and structured account planning.
- Prepare and manage quotations and commercial proposals in collaboration with estimating and engineering teams.
- Oversee customer orders from quotation through to delivery and aftersales support.
- Work closely with internal teams to ensure commitments are met and issues are resolved quickly and professionally.
- Handle customer queries, concerns, and complaints in line with company procedures.
- Maintain accurate records and produce account performance, revenue, and KPI reports using Salesforce.
Skills and Experience needed:
- Experience in account management, customer service, or commercial support.
- Strong communication and relationship‑building skills.
- Commercial awareness and problem‑solving ability.
- Highly organised with strong attention to detail.
- Comfortable working cross‑functionally with internal teams.
- Confident using CRM systems (Salesforce experience desirable).
- Experience within a manufacturing environment would be an advantage.
Next Steps: If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW'.
Application Process: Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.
Recruiter Information: By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy.
About Next Generation: Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move.
Account Manager in Willenhall employer: Next Generation
Contact Detail:
Next Generation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they focus on precision engineering for the Aerospace Industry. Tailor your answers to show how your skills can help grow customer relationships.
✨Tip Number 3
Practice your communication skills. As an Account Manager, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance of standing out in the application process.
We think you need these skills to ace Account Manager in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and customer service, and don’t forget to showcase your strong communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong customer relationships and managed accounts effectively. We love a good story!
Showcase Your Skills: In your application, make sure to highlight your commercial awareness and problem-solving abilities. Mention any experience with CRM systems like Salesforce, as this will definitely catch our eye. We’re looking for someone who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Next Generation
✨Know Your Accounts
Before the interview, take some time to research the company and its key accounts. Understand their needs and challenges in the aerospace industry. This will help you demonstrate your proactive approach and show that you're ready to build strong relationships from day one.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively managed customer communications in the past. Be ready to discuss how you handle queries, complaints, and ensure customer satisfaction. This will highlight your ability to provide a high-quality experience.
✨Demonstrate Commercial Awareness
Familiarise yourself with the basics of account growth strategies like upselling and cross-selling. Think of specific instances where you've identified opportunities for growth in previous roles. This will show that you understand the commercial side of account management and can contribute to profitable business growth.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage multiple accounts and keep track of important details. Bring examples of how you've used CRM systems like Salesforce to maintain accurate records and produce performance reports. This will prove that you're highly organised and can handle the operational coordination required for the role.
