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- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a supportive team in a dynamic, fast-paced environment.
- Benefits: Enjoy 25 days holiday, bank holidays, and a competitive salary.
- Other info: Perfect opportunity for growth in logistics and administration.
- Why this job: Make a real difference by building strong client relationships.
- Qualifications: Strong admin skills and a passion for customer service required.
Location: Redditch
Hours: 25 hours per week (Wednesday–Friday, 07:00–15:30)
Salary: £28,040
Job Type: Permanent, Full Time
Key Responsibilities:
- Providing excellent customer service and maintaining strong client relationships
- Processing and managing orders on internal systems
- Tracking jobs and keeping customers updated on progress
- Liaising with carriers, subcontractors, warehouse, and internal departments
- Managing documentation including PODs, purchase orders, and job files
- Supporting accurate and timely invoicing by ensuring job completion and system updates
- Handling customer queries, complaints, and invoice issues
- Maintaining accurate records, spreadsheets, and system data
About You:
- Strong administrative and organisational skills
- Customer-focused with excellent communication abilities
- Able to prioritise workload and remain calm under pressure
- High attention to detail with a data-driven approach
- Confident working across multiple systems (MS Office essential)
- Experience in customer service and administration roles
- Knowledge of transport or freight forwarding is advantageous
What’s on Offer:
- 25 days holiday + bank holidays (pro rata)
- Supportive team environment
- Opportunity to work in a dynamic, fast-moving operation
Customer Service Administrator in Redditch employer: Next Generation
Contact Detail:
Next Generation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Redditch
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you articulate your experience in customer service and administration, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or how they measure success in the role shows that you’re engaged and thinking about how you can contribute.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and reinforces your enthusiasm for the Customer Service Administrator position. Plus, we love seeing candidates who go the extra mile!
We think you need these skills to ace Customer Service Administrator in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and administrative skills. We want to see how you fit the role of Customer Service Administrator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about maintaining strong client relationships, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any specific examples where you’ve successfully handled customer queries or complaints.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks with ease. In your application, emphasise your organisational abilities and give examples of how you’ve managed workloads effectively in previous roles. This will show us you can keep everything running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen and ready to join our supportive team environment. We can’t wait to hear from you!
How to prepare for a job interview at Next Generation
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries or complaints in the past, showcasing your communication skills and ability to maintain strong client relationships.
✨Familiarise Yourself with the Role
Take a deep dive into the job description and understand the responsibilities. Be prepared to discuss how your previous experience aligns with tasks like managing orders, tracking jobs, and liaising with various departments.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, think of specific instances where you’ve successfully managed multiple tasks or maintained accurate records. Highlight your attention to detail and how it has positively impacted your work.
✨Prepare for System Questions
As the job involves working across multiple systems, be ready to talk about your experience with MS Office and any other relevant software. If you have knowledge of transport or freight forwarding, make sure to mention that too!