At a Glance
- Tasks: Support clients through calls and emails, ensuring top-notch service and accurate information.
- Company: Established business in Redditch with a focus on training and development.
- Benefits: £25,500 salary, 20+ bank holidays, and a supportive work environment.
- Other info: In-depth training provided to set you up for success from day one.
- Why this job: Join a collaborative team where your contributions are valued and you can thrive.
- Qualifications: Strong telephone skills, empathy, attention to detail, and good communication.
The predicted salary is between 20400 - 30600 £ per year.
Location: Redditch
Job Type: Permanent
Hours: Monday – Friday 9am – 5pm
Salary: £25,500
Company Benefits: 20 plus bank holidays, rising after 5 years service
We are currently recruiting for a Client Support Specialist to join a well-established business based in Redditch. We are looking for an individual who has a strong telephone manner and who enjoys working within a fast-paced, varied role. We’re seeking resilient, results-driven & solution-oriented individuals. You’ll benefit from outstanding training, within a rewarding working environment.
This role requires someone who’s confident under pressure, skilled at handling objections, and capable of navigating challenging conversations with professionalism and persistence. The organisation believes great service starts with great training. That’s why every new team member goes through an in-depth onboarding program designed to set you up for success from day one. You'll gain the skills, knowledge, and confidence to assist customers effectively—while continuing to grow through ongoing coaching and development. Beyond the training, you’ll be part of a collaborative and inclusive culture where your contributions are valued and your well-being matters. Whether you’re starting out or looking to build on existing experience, this is more than just a job—it’s a place where you can thrive.
Duties Will Include:
- Contact businesses via telephone.
- Responding to incoming emails.
- Sending out letters to clients.
- Providing high levels of customer service.
- Ensuring clients are consistently updated with accurate information.
- Updating the database with high levels of accuracy.
Experience Required:
- Strong telephone manner
- Experience within a similar role that often requires empathy along with objection handling.
- Good attention to detail
- Good communication skills – both written and oral
- Excellent organisational skills
If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW'. Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven’t been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.
By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy. Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move.
Client Support Specialist employer: Next Generation
Join a dynamic team as a Depot Operative in Redditch, where you will enjoy a supportive and professional work environment that prioritises employee growth and development. With a competitive salary and excellent training opportunities, this role offers the chance to engage in varied warehouse duties while progressing your career in a hands-on setting. Embrace the opportunity to learn new skills and contribute to a well-organised and safe workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and culture can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role requires a strong telephone manner, try role-playing with a friend or family member to get comfortable handling objections and navigating challenging conversations.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Client Support Specialist role.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about client interaction, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your telephone manner in your cover letter!
Tailor Your Application:We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to highlight your experience in customer service and objection handling. Mention specific examples that demonstrate your resilience and solution-oriented mindset.
Be Professional Yet Personable:While professionalism is key, we also value a friendly approach. Let your personality shine through in your application. A touch of warmth can go a long way in making your application stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Next Generation
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research their approach to customer service and think about how your experience aligns with their expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Since this role involves a lot of communication, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on being clear, concise, and friendly. This will help you feel more at ease during the actual interview.
✨Prepare for Objections
Given that the job requires handling objections, think of common scenarios you might face and how you would respond. Prepare specific examples from your past experiences where you successfully navigated challenging conversations. This will demonstrate your resilience and problem-solving skills.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Bring examples of how you've kept track of client information or handled multiple inquiries simultaneously. This will highlight your attention to detail and organisational abilities, which are crucial for this role.
