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- Tasks: Build strong customer relationships and manage accounts for a leading engineering company.
- Company: Join a well-established engineering firm specialising in precision engineering for aerospace.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible working hours.
- Why this job: Make a real impact by supporting customer growth and satisfaction in a dynamic environment.
- Qualifications: Experience in account management or customer service with strong communication skills.
- Other info: Opportunity for career growth in a collaborative and supportive team.
The predicted salary is between 28000 - 42000 £ per year.
Location: Willenhall
Salary: £35,000
Job Type: Permanent, Full Time
Working Hours: 8.00am - 17.00pm (13:30pm finish on Fridays)
Holiday entitlement: 25 days holiday + Bank holidays
Due to continued growth, Next Generation are recruiting for an Account Manager to work with a well-established engineering company based in Willenhall who specialise in precision engineering for the Aerospace Industry.
We are looking for a proactive and customer-focused Account Manager to join our Commercial team. This is a key role responsible for supporting and growing customer relationships through clear communication and strong coordination. You will act as the main point of contact for your assigned accounts, ensuring customers receive a responsive, high-quality experience at every stage of their journey. The role combines relationship management, commercial awareness, and operational coordination to help retain customers, grow account value, and support profitable business growth.
Duties Will Include:
- Act as the primary contact for assigned customer accounts, building strong long-term relationships at all levels
- Develop a clear understanding of customer expectations to deliver consistent service and satisfaction
- Manage customer communication, including quotations, order status, and delivery updates
- Identify opportunities for account growth through upselling, cross-selling, and new product introductions
- Support sales forecasting, pipeline management, and structured account planning
- Prepare and manage quotations and commercial proposals in collaboration with estimating and engineering teams
- Oversee customer orders from quotation through to delivery and aftersales support
- Work closely with internal teams to ensure commitments are met and issues are resolved quickly and professionally
- Handle customer queries, concerns, and complaints in line with company procedures
- Maintain accurate records and produce account performance, revenue, and KPI reports using Salesforce
Skills and Experience needed:
- Experience in account management, customer service, or commercial support
- Strong communication and relationship-building skills
- Commercial awareness and problem-solving ability
- Highly organised with strong attention to detail
- Comfortable working cross-functionally with internal teams
- Confident using CRM systems (Salesforce experience desirable)
- Experience within a manufacturing environment would be an advantage
If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW'.
Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately, you have been unsuccessful on this occasion.
By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy. Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move.
Account Manager in Willenhall employer: NEXT GENERATION LTD
Contact Detail:
NEXT GENERATION LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and aerospace sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in precision engineering. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to convey information clearly and build relationships. Role-play with a friend or use online resources to sharpen your pitch and handling of customer queries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles that you won’t find elsewhere. So, get clicking and let’s land that job together!
We think you need these skills to ace Account Manager in Willenhall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and customer service, and show how your skills align with what we’re looking for at StudySmarter.
Showcase Your Communication Skills: Since this role is all about building relationships, don’t forget to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Relevant Experience: If you've got experience in a manufacturing environment or using CRM systems like Salesforce, make sure to mention it! We want to see how your background can contribute to our team and help us grow.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at NEXT GENERATION LTD
✨Know Your Customer
Before the interview, research the engineering company and its clients. Understand their products and services, especially in the aerospace sector. This will help you demonstrate your proactive approach and show that you're genuinely interested in building strong customer relationships.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively managed customer communications in the past. Be ready to discuss how you handle queries, complaints, and ensure customer satisfaction, as this will highlight your relationship-building skills.
✨Demonstrate Commercial Awareness
Familiarise yourself with the basics of account growth strategies like upselling and cross-selling. Think of specific instances where you've identified opportunities for growth in previous roles. This will show that you understand the commercial side of account management and can contribute to profitable business growth.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage multiple accounts and keep track of details. Bring examples of how you've used CRM systems like Salesforce to maintain accurate records and produce reports. This will reassure them that you can handle the operational coordination required for the role.
