PMO Manager - JP Morgan Personal Investing

The PMO Manager leads a team of PMO professionals to drive consistent, high quality delivery across the business and a portfolio of programmes and projects.

You will establish and own PMO standards and drive the adoption of this through the organisation, partnering with Delivery Lead, Product, Engineering, Finance, and Risk/Controls stakeholders.

You'll set the bar for planning discipline, risk management, and data quality.

Key responsibilities

• PMO leadership and people management
• Lead, mentor, and develop a team of PMO analysts; establish goals, coaching cadences, and capability roadmaps.
• Define team ways of working, workload allocation, and service levels to support programs at varying maturity levels.
• Foster a culture of accountability, continuous improvement, and collaboration across business and technology.
• Governance and operating model
• Design, implement, and continuously improve portfolio governance (stage gates, change control, benefits tracking).
• Maintain PMO standards, templates, and controls; ensure adherence to enterprise policies while enabling pragmatic agility.
• Portfolio planning and delivery assurance
• Oversee integrated planning and dependency mapping across business areas, programmes and projects.
• Establish health checks and assurance routines; proactively identify delivery risks and intervene with recovery plans.
• Drive scope management discipline and manage cross initiative trade offs to protect strategic outcomes.
• Resource management
• Maintain view on overall resource allocation within the organisation
• Partner with Finance on forecasting, capitalisation, budget tracking and benefits realisation.
• Risk, issue, and dependency management
• Set standards for RAID quality and timeliness; ensure mitigation plans are actionable and tracked to closure.
• Manage dependencies and coordinate with senior stakeholders.
• Reporting, analytics, and tooling
• Develop and monitor portfolio performance metrics and dashboards. Produce concise, executive-ready status reports and portfolio KPIs.
• Stakeholder engagement and communications
• Serve as a trusted advisor to senior leaders, translating complex delivery data into clear, actionable insights.
• Facilitate planning increments, business reviews, and executive communication; tailor messaging by audience.
• Change management and adoption
• Support organisational change readiness, training, and communications planning, often in collaboration with operations

Qualifications

• 8-10 years of experience in PMO, program/project management, or portfolio operations in complex, matrixed organizations; 2-4 years leading teams.
• Proven track record establishing or maturing PMO functions and governance at scale.
• Deep knowledge of delivery methodologies (Agile, Scrum, Kanban, Waterfall/hybrid) and associated governance practices.
• Demonstrated expertise in portfolio planning, dependency management, and financial stewardship (Op Ex/Cap Ex, capitalisation, benefits).
• Proficiency with Jira/Confluence a must, other PPM/work management tools a plus. Demonstrated ability to embed AI tools into workflows a significant bonus.
• Advanced Excel and Power Point for executive analytics and storytelling.
• Exceptional communication and influencing skills; able to drive alignment across Technology, Product, Finance, and Risk/Controls.
• What you'll bring
• Strategic thinking: Anticipates portfolio risks and shifts; aligns execution with business strategy.
• Delivery discipline: Instils standards that improve predictability and quality.
• Data driven decisioning: Uses metrics and analytics to guide prioritisation and expedite escalation.
• Talent development: Builds high performing PMO teams with clear growth paths.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.