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For Companies At a Glance
- Tasks: Support residents during energy-efficient retrofit works and ensure their comfort and satisfaction.
- Company: Next Energy, a company dedicated to enhancing customer experience in energy efficiency.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Why this job: Be the friendly face that makes a real difference in people's homes and lives.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
- Other info: Join a dynamic team focused on sustainability and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
At Next Energy, we are looking for a Customer Liaison Officer to be the friendly face and trusted contact for our customers. If you are empathetic, a great communicator and love helping others, we want to hear from you.
About the Role
As a Customer Liaison Officer, you will play a key role in supporting residents during energy efficient retrofit works carried out in their homes. Working closely with Site Managers, you will ensure residents are informed, comfortable and confident throughout the process, enhancing overall customer satisfaction and trust. The role will involve access to properties where construction-related conditions are present. Due to the site-based nature of this role and the activities involved, you will be required to comply with all health and safety procedures.
Key Responsibilities
- Resident Support & Communication: Be the main point of contact for residents, keeping them informed about timelines, works, and any changes. Handle queries and concerns professionally and promptly.
- Education & Engagement: Help residents understand the nature...
Customer Liaison Officer in Knowsley employer: Next Energy Solutions
Contact Detail:
Next Energy Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Knowsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to customer liaison roles. Show off your empathy and communication skills – they’re key for this position!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that Customer Liaison Officer role. We love seeing applications directly from passionate candidates like you!
We think you need these skills to ace Customer Liaison Officer in Knowsley
Some tips for your application 🫡
Show Your Empathy: As a Customer Liaison Officer, empathy is key! Make sure to highlight your ability to understand and relate to customers' feelings in your application. Share examples of how you've supported others in the past.
Communicate Clearly: We want to see your communication skills shine through! Use clear and concise language in your written application. Avoid jargon and make it easy for us to see how you can keep residents informed and comfortable.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description and explain how your experience aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Next Energy Solutions
✨Show Your Empathy
As a Customer Liaison Officer, empathy is key. During the interview, share examples of how you've helped others in challenging situations. This will demonstrate your ability to connect with residents and understand their concerns.
✨Communicate Clearly
Since communication is a big part of the role, practice explaining complex ideas in simple terms. You might be asked to describe how you would inform residents about the retrofit process, so be ready to showcase your clarity and approachability.
✨Know the Company
Do your homework on Next Energy! Understand their mission and values, especially around customer satisfaction and energy efficiency. This knowledge will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Health and Safety Awareness
Given the site-based nature of the job, be prepared to discuss health and safety procedures. Familiarise yourself with basic safety protocols and be ready to explain how you would ensure resident safety during the retrofit works.
