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- Tasks: Be the go-to person for residents during home projects, ensuring smooth communication and support.
- Company: Join Next Energy, a leader in social housing projects focused on community well-being.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by enhancing resident experiences and building trust within the community.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This role is perfect for those who thrive in dynamic environments and love engaging with people.
The predicted salary is between 28800 - 42000 £ per year.
Job Purpose: As a Customer Liaison Officer at Next Energy, you will be the dedicated point of contact for residents within our social housing projects. Your role is to offer support, education, and comfort to residents undergoing work in their homes, ensuring a smooth and positive experience. Reporting to the Site Manager, you will work closely with site managers to facilitate effective communication and resolution of any concerns, enhancing customer satisfaction and trust. Key Responsibilities: Resident Support and Communication: Serve as the primary point of contact for residents during project works. Provide clear and consistent communication regarding project timelines, processes, and any potential disruptions. Address and resolve resident inquiries, complaints, and concerns in a timely and professional manner. Education and Engagement: Educate residents about the nature of the work being carried out and the benefits upon completion.
Customer Liaison Officer employer: Next Energy Solutions
Contact Detail:
Next Energy Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarize yourself with the social housing sector and the specific challenges residents face. Understanding their needs will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on clear and effective interaction. Consider role-playing scenarios where you address resident concerns to build confidence.
✨Tip Number 3
Research Next Energy's projects and values. Being knowledgeable about our work will show your genuine interest and help you align your answers with our mission during discussions.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues. Real-life stories can make a strong impression in interviews.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Liaison Officer position at Next Energy. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or community engagement. Provide specific examples of how you've successfully communicated with residents or resolved complaints.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to demonstrate your strong verbal and written communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated complex information in the past.
Express Your Passion: Convey your enthusiasm for supporting residents and improving their living conditions. Share why you are passionate about community work and how you can contribute to enhancing customer satisfaction at Next Energy.
How to prepare for a job interview at Next Energy Solutions
✨Show Your Communication Skills
As a Customer Liaison Officer, effective communication is key. Be prepared to demonstrate your ability to convey information clearly and concisely. You might be asked to role-play a scenario where you need to explain project timelines to a resident.
✨Highlight Your Problem-Solving Abilities
Expect questions about how you've handled difficult situations in the past. Share specific examples where you successfully resolved complaints or concerns from residents, showcasing your ability to maintain customer satisfaction.
✨Demonstrate Empathy and Understanding
This role requires a compassionate approach. Be ready to discuss how you would support residents emotionally during project disruptions. Showing that you understand their concerns will set you apart.
✨Research the Company and Its Projects
Familiarize yourself with Next Energy's social housing projects and their impact on the community. This knowledge will help you answer questions confidently and show your genuine interest in the role and the company.
