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For Companies At a Glance
- Tasks: Be the friendly face for customers and enhance their experience in the community.
- Company: Next Energy, dedicated to making a positive impact.
- Benefits: Competitive salary, company vehicle, and additional perks.
- Why this job: Make a real difference while connecting with the community.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Full-time, permanent role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
At Next Energy, were looking for a Customer Liaison Officer to be the friendly face and trusted contact for our customers. If you\’re empathetic, a great communicator and love helping others, we want to hear from you.
About the Role
As a Customer Liaison Officer, youll play a key role in supporting residents during energy efficient retrofit works carried out in their homes. Working closely with Site Managers, you\’ll ensure residents are informed, comfortable and confident throughout the process, enhancing overall customer satisfaction and trust.
The role will involve access to properties where construction-related conditions are present. Due to the site-based nature of this role and the activities involved, you will be required to comply with all health and safety procedures.
Key Responsibilities
- Resident Support & Communication:
Be the main point of contact for residents, keeping them informed about timelines, works, and any changes. Handle queries and concerns professionally and promptly. - Education & Engagement:
Help residents understand the nature and benefits of the work being done, keeping residents engaged throughout the project. - Comfort & Reassurance:
Provide support and reassurance, especially to vulnerable residents or those feeling anxious about the works. - Site Collaboration:
Liaise with site / office teams to ensure smooth co-ordination and ensure any customer issues are resolved. Attend site / office meetings, providing insights to help improve service delivery. - Documentation & Reporting:
Keep detailed records of resident interactions and concerns. Collate relevant documentation and customer satisfaction data to support performance reporting and continuous improvement.
What We\’re Looking For
- Experience:
- Customer-facing experience, ideally within social housing or a related sector
- Skilled in handling concerns, complaints and conflict resolution
- Excellent communication and interpersonal skills
- Empathetic, patient and a great problem-solver
- Organised, detail-oriented and proactive
- Comfortable working with diverse teams and residents
- GCSEs or equivalent; further education in customer service is a plus
- Confident using MS Office and CRM systems (advantageous)
What We Offer
- Competitive salary (based on experience)
- Company vehicle provided
- Opportunities for training and professional development
- A supportive, values-driven team environment
- The chance to make a meaningful difference in peoples lives
Working Hours & Conditions
- Primarily based on project sites across the North West
- Monday – Friday
- Some flexibility required for resident meetings outside normal working hours
Customer Liaison Officer employer: Next Energy Solutions Ltd
Contact Detail:
Next Energy Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Next Energy or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Liaison Officers. Think about how your past experiences align with the role and be ready to share specific examples that showcase your customer service skills.
✨Tip Number 3
Show your passion for customer experience during interviews. Talk about what makes you tick when it comes to helping customers and how you can make a difference in the community, just like Next Energy aims to do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can make a real difference in the community, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight skills and experiences that align with the job description, especially those related to customer service and community engagement. We love seeing how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the kind of clarity we value in customer interactions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Next Energy!
How to prepare for a job interview at Next Energy Solutions Ltd
✨Know Your Customer Experience
Make sure you understand what customer experience means to the company. Research Next Energy's values and how they engage with the community. Be ready to share examples of how you've positively impacted customer experiences in your previous roles.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've handled difficult conversations or resolved conflicts with customers in the past.
✨Familiarise Yourself with the Area
Since the role is site-based in Cumbria and Northumberland, it’s beneficial to know about the local community and any relevant issues. This shows your commitment to the role and helps you connect better with potential customers.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if it's the right fit for you.
