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- Tasks: Lead the design and delivery of a top-notch Client Services operating model.
- Company: Join a forward-thinking organisation focused on operational excellence.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a culture that values continuous improvement and innovation.
- Why this job: Shape the future of client services and drive impactful transformations.
- Qualifications: Extensive experience in senior operational leadership and service strategy.
The predicted salary is between 60000 - 80000 £ per year.
You will have end to end accountability for the design, delivery and ongoing evolution of the Client Services operating model, building a resilient, scalable and commercially aligned function. As a member of the Operations leadership team, you will shape and execute the long-term Client Services strategy translating business priorities into a sustainable service model through strong performance management, data led decision making, automation and continuous improvement. Your focus will be on enabling growth, safeguarding operational integrity and delivering a consistently high-quality client experience.
Define and own the Client Services strategy and multi-year roadmap, aligned to group operational, commercial and growth objectives. Provide clear, decisive leadership with accountability for risk, performance and service outcomes at scale. Act as a credible advisor, influencing decisions through insight-led recommendations and clear articulation of risk, performance and opportunity.
Service Model and Client Outcomes
- Design and maintain a future-ready service model that balances quality, efficiency, cost and risk.
- Position Client Services as a provider of choice across the organisation, establishing SLAs, service standards and performance expectations with trading divisions and key stakeholders.
- Lead, develop and succession plan high calibre Client Services leaders with clear role accountability.
- Set expectations for leadership behaviour, performance and accountability, partnering with HR on organisational design and capability building.
Operational Excellence and Transformation
- Lead large-scale transformation initiatives including process redesign, standardisation and simplification.
- Drive automation and digital enablement in partnership with IT and Group Services to reduce cost and operational risk.
- Embed a culture of continuous improvement, data driven transparency with robust analytics across productivity, capacity, quality, service and cost.
Financial, Resource and Vendor Management
- Own cost management, ensuring sustainable growth and realisation of productivity gains.
- Govern third-party and outsourced providers with clear performance, commercial and value expectations, continually assessing supplier strategies.
Extensive experience in senior operational leadership roles, including Client Services, within complex and regulated environments. Proven ability to define and deliver service strategies at scale. Demonstrated expertise in performance analytics, workforce planning and large-scale operational transformation.
Operations Development Executive employer: Next Employment Ltd
Contact Detail:
Next Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Development Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Development Executive role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their Client Services strategy and think about how your experience aligns with their goals. We want you to walk in there ready to impress with your insight-led recommendations!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led transformation initiatives or improved service models in the past. We believe that demonstrating your ability to drive change will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Development Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership and client services. We want to see how your skills align with our goals, so don’t hold back on showcasing relevant achievements!
Showcase Your Strategy Skills: In your application, emphasise your ability to define and deliver service strategies at scale. We’re looking for someone who can translate business priorities into actionable plans, so share examples of how you've done this in the past.
Highlight Data-Driven Decision Making: Since we value data-led decision making, include instances where you’ve used analytics to drive performance improvements. This will show us that you understand the importance of metrics in shaping operational excellence.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Next Employment Ltd
✨Know the Client Services Strategy Inside Out
Before your interview, dive deep into the company's Client Services strategy. Understand how it aligns with their operational and commercial objectives. Be ready to discuss how you can contribute to shaping and executing this strategy, showcasing your knowledge of performance management and data-led decision making.
✨Showcase Your Leadership Skills
As a potential member of the Operations leadership team, it's crucial to demonstrate your leadership capabilities. Prepare examples of how you've provided clear, decisive leadership in past roles, particularly in managing risk and performance outcomes. Highlight your experience in developing high-calibre leaders and setting expectations for accountability.
✨Emphasise Continuous Improvement and Transformation
Be prepared to discuss your experience with large-scale transformation initiatives. Share specific examples of process redesign, standardisation, or automation projects you've led. This will show your understanding of operational excellence and your ability to embed a culture of continuous improvement within a team.
✨Understand Financial and Vendor Management
Familiarise yourself with cost management principles and how they relate to sustainable growth. Be ready to talk about your experience in governing third-party providers and ensuring they meet performance expectations. This will demonstrate your capability in managing resources effectively and driving productivity gains.